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How to send an Update Request to a non-shared sheet user
Long story short: How do I request an update to someone who does not have access to the source sheet? Facts: We have a business development pipeline sheet that is owned and maintained by the implementation team. We add a new row with each opportunity and have a column of Contact that lists all of our sales people. We have…
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Introducing Custom Email Domains
Hi Smartsheet Community - We’re excited to let you know about Smartsheet’s new email feature, custom email domains, available now for customers on Enterprise and Premier Plans in Admin Center! With a custom email domain, collaboration emails like update requests, reminders, notifications and sheet sharing can now be…
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I am not receiving notifications from the mobile app when a task is assigned to me.
Hello, I am signed in to Smartsheet with my work email address on the web. I have added myself with my personal email address as an editor, signed in via the mobile app. Even though all push notifications are switched on in the app, I am not receiving the notifications when a sheet shared with my personal account is edited…
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Anonymous form communication
Hello, I'm in a workgroup that is debating having a name required vs. not to submit process improvement suggestions on a smartsheet form. Those that want to have a name required want it so that people who submit can be followed-up with for clarity and those that want to leave an anonymous option argue that it is important…
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Verify/View Automated Email Notification
Is there a way to view a log of the automated emails that have gone out? Some clients are receiving them and some are not so we want to have a system-generated log of what went out. Does this exist? The Activity log does not show this.
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Alert Notifications Not Sending Because of Attachments Added to Row
Hi, i have an alert set up for when a specific field has any value entered it sends an notification to recipients. This works fine but only when no attachments are on the row. If an attachment is added to the row (before) the trigger cell has been populated with the logic of any value then no notification alert is…
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Is there a better way to send notification if a cell has no update?
I have a file with two workflows. The first workflow is an update request which is sent on Thursday's. The other workflow is to notify the owner if a cell was not updated as requested. To trigger this workflow I created the following helper columns: Modified: auto number with date formula Modified date: date only from the…
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Weekly Workflow Notifications Across Several Sheets
I am pretty certain I know the answer to this question, but want to check with the community! I have a portfolio of sheets that all follow the same structure, but they are segregated by specific client. If I have workflow on each one to send a weekly notification update based on specific criteria. Will I receive a separate…
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Repeated reminders for no response to update request
Hello, is there a way to set up notification for reminding the update owners to complete their updates until they are done? For example, the due date is 12/10 and the update owner hasn't updated the status. I would like to send them daily reminders until they have changed the due date and/or update the status.
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Workflow: Request Update Form
Hello, For the automated workflow - request update option, if I have this sent out to more than one person to complete and they both leverage the linked form from the automated Smartsheet email, how does Smartsheet intake that information? Would it create two entries or combine into one? This would be for a weekly status…
