The email sent to users when they check the box of "send me a copy of my responses" in Approval Requests includes a link to the internal sheet which doesn't make sense and is confusing to external users who may not have access or full context to Smartsheet.
I really hope Smartsheet can consider a feature enhancement to allow the removal of that "send me a copy of my responses" option in approval request, similar to the forms. Thanks!
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We would also like to be able to disable the "Send me a copy" button. When checked by the survey user, this email response adds a link to the actual document, with an invitation to have access. Our users are confused by this - they are under the impression that this email is the final result in the process, when the actual process generates an email back to them with a dynamic file link, containing needed documents for our anniversary program. Hoping this nudge helps SmartSheet in deciding to make this change.
This is a concern for us too, and a source of confusion for our users.
When the user selects "Send me a copy of my response", they receive an email including details about the underlying sheet and row that was modified, including a link to the underlying sheet. This occurs even if the user does not have access to the underlying sheet (e.g., an external user.)
This introduces uncertainty and confusion, exposing the user to concepts and details that are outside of their workflow. This is also an issue for internal users that may have access to the underlying sheet, but never interact with it directly (as their workflow uses Reports and Dashboards.)
As one of the system admins, it is absurd to me that I cannot view or have access to all of the items created in my organization. We have over 11,000 reports, sheets, and dashboards and I can't see them. I have no visibility to if people are using our plan for their own personal use, or what kind of work is going on unless…
I noticed this the other day and tested Ctrl + M – it does not work. I submit ticket to Smartsheet support – they told me that’s expected behavior because it’s not currently available even though it still shows as keyboard shortcut in the menu🙄 and told me to submit new product idea. Please add this keyboard shortcut to…
Our sheets & workspaces require many people to have Admin level capabilities, which means that when someone requests access to a sheet or workspace, that email is sent to every Admin. This causes confusion and higher risk of no access granted (because people have learned to ignore the emails) or the wrong level of access…
