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What would be causing only some individual to not receive automation emails?
I have a simple automation set up to email a reminder to people listed in a contact list cell. When the automation runs, I get the email, others get the email, but one (possibly more) individual does not. This individual gets emails from other automations running in the company. The automation does show up in their…
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Changing 'reply-to' and 'from' email addresses
How do I change the 'reply-to' email address that accompanies the email confirmations and notifications sent when a new form is submitted? (I'm creating a number of forms for another unit within my department so the 'reply-to' needs to be their unit's email address.) Also, when will we be able to change the 'from' email…
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How to capture Actual Finish Time for a Cutover Task
I have created a cutover Plan in Smartsheet and all tasks in the plan has these columns : Task, Duration, start Date and Start time, End Date and End time, Actual Start and Actual Time, Actual Finish Date and Actual Finish time. I am able to calculate start and end dates based on duration but I’m only able to capture…
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Is it possible to add more than one email at the end of a form?
On a number of forms, I am not the only person that should know that a form has been submitted; I was wondering if it is possible to add more than one person in the 'email myself' field at the end of an email. My current workaround involves forwarding the email notification to multiple people.
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Multiple Automated Workflows Triggering for same item
Hi! I have helped design a Smartsheet that we are using to track requests. There are three scenarios that we need to capture, and each scenario has a slightly different workflow because certain approvals are or are not required along the way. I am running into an issue when the request is declined, all of my workflows are…
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How to write notification so it only occurs on change to field, not on row creation?
I set up a notification for some users to be emailed when Lead Unit changed to theirs but they are receiving notices about new entries assigned to them as well. How do I write the notification to trigger only on a change to existing text, please? My thinking was to check anything that was more than 24 hours old and send an…
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How do I go about automatically pulling up suggested previous requests based on current request?
My team has a smartsheet to organize technical support requests. Sometimes these requests are part of the same project. We have the option in our form for the user to list previous relevant request but it doesn't get filled all the time as it could be a different person asking or they just don't remember. What I'd like to…
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Add HTML formatting in Automation Workflow Notifications
Would be great if we could force wrap text within an Automated Workflow Notification Alert "Message" using </br> HTML tags, and/or be able to <bold> text directly within the Message we're setting up. Hoping this can be an enhancement one day to Smartsheet.
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Emailing the admin group through automation when a row is added.
Since Smartsheet changed the way you add users and domains (outside of your domain) and made it a sheet, I want to setup an automation on where when a new row is added either by form or manually it will send a notification to a group. The group I want is the admin list in Smartsheet. Is there a way to do this? When I state…
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Automation spanning multiple sheets
Current organization: within a single folder, there are about 10 sheets, each for a different project. The same Assignee will be present in multiple sheets. I want an automation that will send a daily email to each Assignee listing all of their open tasks (i.e. start date has been met). I can do this for each individual…
