Ticketing Sheet: Update Request to Group?

Dajah

I'm using the ticket template and want to use the update request feature. Currently it seems like the only way to do an update request is to assign it to a specific user, which doesn't make sense if you have an entire department working on tickets at different times of day. 

How do you request an update to a ticket (row) from anyone in a particular group/department? 

 

This is the ticket tracker we are using:

https://www.smartsheet.com/solutions/help-desk-ticket-tracker-and-form

 

Thanks!

Shaine Greenwood

Hello Dajah,

If you're creating an automatic update request rule and you have a Dropdown list column that you can use to assign to a department, you can build a rule that will send an update request to individual users when the "Department" column changes to their department.

You'd need to build a different rule for each department, and type in the email addresses for everyone in that department. (Screenshot attached as an example.)