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New in Data Shuttle: track rows processed and get deeper workflow details in your CSV report
April 27, 2026 If you've been looking for more visibility into how your Data Shuttle workflows are performing, this one's for you. The CSV download report for workflow level data now shows rows processed at last run and during the billing period, so you can keep tabs on usage without digging through individual workflows.…
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Data Shuttle Source Permissions
Hi everyone, I have a Data Shuttle workflow that my colleague shared to me as a manager but when I go to edit the workflow it says that I do not have permissions to the source sheet & it does not specifically say what sheet is the source. How can I find out? Also, would there be a workaround?
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Cell Behaviour for Cross Sheet Reference Formula with Daily Source Sheet Data Refresh via Data Shuttle
Hello, I have a metrics reporting sheet that relies on cross sheet reference formula to count rows from a formula column in a source sheet (let's call it Sheet A) that refreshes with data via data shuttle (set to 'Replace all target sheet rows with the data from the input file') once per day at 8 AM UTC (I am in PST). One…
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Issues with Data Shuttle and multiple Excel submissions
I recently started a trial of Data Shuttle for our company and am applying it to a specific use case. Currently, it’s configured to extract data from Excel template files attached to a landing grid (submitted via Form) and load that data into another grid. This works well when submissions come in one at a time. However,…
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Anyone else having TIME-OUT failures in Data Shuttle?
Since yesterday we are experiencing multiple data shuttle workflow running over 30min.→2h. mostly it runs 1-3 minutes… It seems data shuttle is very unstable and uncosistently running currently, when I ask copilot it means is Smartsheet backend has a temporary outage or degraded performance. However on the smartsheet…
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Data Shuttle Not Recognizing Excel File Saved Via Power Automate
A colleague has Power Automate set to save Excel files (.xlsx format) to a standard SharePoint location each night. The files have one tab each, are consistently named, and have no extra rows. Data Shuttle will not recognize the Excel files unless they are manually opened and closed. No change is made—literally just opened…
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Data Shuttle error message, locked resource
I keep getting this Smartsheet Data Shuttle message, "The workflow has been executed with an error. The resource you are attempting to access is locked" I am not in the sheet. Why? I am the owner of these worksheets. What do I need to do to resolve? Sometimes the error resolves itself though.
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What is the best practice for referencing data in another sheet?
I currently have a Data Shuttle updating/replacing all cells in sheet 1. In a second sheet I have a formula that performs an Index/Match with the result coming from that first sheet. I noticed the cell history on the second sheet is capturing the first sheet values disappear and then come back in (example below). Assuming…
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Merged: DataShuttle functionality
This discussion has been merged.
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Datashuttle
If user A owns a data shuttle and set it up to save the csv in an offload workflow to that individuals google drive and then user A goes on vacation and user B now is responsible for running the manual shuttle. When user B ran the shuttle, it created a NEW csv offload file. Is that because of the setting having to do with…
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DataShuttle Error: "Your workflow maps columns that no longer exist."
Hi all! I'm trying to offload data from a Smartsheet grid to an Excel file on our SharePoint (sadly I need the info to be in Excel in order to integrate the data with other software). Each time I try, I get an error message that says "Your workflow maps columns that no longer exist. Please refresh your mapping to remove…
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Import data directly into existing sheets in table view
February 16, 2026 We've all been there — you have a spreadsheet full of data sitting on your desktop, and you need it in Smartsheet. Until now, importing a file meant reverting back to grid view. Now you can stay right in table view and import your data without ever leaving the view you're working in. Now you can import…
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Rows could not be added to the destination sheet because it did not have enough cells remaining
I have a blank sheet that serves as a "backup" for our main sheet. We have an automation that copies the data from the source sheet to the to the backup sheet once a week. To work around the fact that smartsheet doesn't have a built in way to delete data, we also have a blank excel file that "uploads" to the backup sheet…
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Data Shuttle Errors (Column mapping, other?)
Hi All - We are using Data Shuttle to offload content to sharepoint for the first time, and I've made sure my headers match, etc. I've tried both CSV and EXCEL. I'm at a loss at this point, and have seen others suggest similar issues without much detail on 'resolution' - any insight is greatly appreciated. Same error, same…
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Help Article updates January 2026
Hello Community, We’ve published new videos on these topics: Smartsheet contacts in Manage contacts in the My Smartsheet Contacts list Brandfolder user permissions in User permissions How to use Brandfolder asset automations in Brandfolder asset automation How to use Data Shuttle to upload data in Create an upload workflow…
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New to Data Shuttle... Is there a way to set a notification when a Shuttle workflow is Complete?
Well. My title pretty much IS my question. We just got Data Shuttle and I have been playing around with it, and while I find it VERY useful, I am wondering if there is a way to notify myself when a shuttle is complete. I have thought of a few workarounds to do this. One I thought of was to have a Worksheet where I can…
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Data Shuttle- Filter Logic For Dates include "Is in the next (days)" and "is in the last (days)"
Update the Data Shuttle Filter Logic For Dates to include "Is in the next (days)" and "is in the last (days)". The workarounds are adding too many columns to my file.
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Uploading
Hello, My upload workflow mapping is not working properly. I have a column that won't appear for mapping. I've checked the source sheet: it's there. The source column is a symbol column and so is the destination sheet. . Any simple ideas to address this.?
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Data Shuttle Workflow Report for System Admins
December 16, 2025 With this release, Smartsheet System Admins can now download a CSV report containing details on all Data Shuttle workflows in their organization. To access this feature, System Admins can go to the "My Organization" page in Data Shuttle, and then click “Workflow report” to download a CSV file with details…
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Data Shuttle: Duplicated Data with Different Creation Dates
Hello! I am working on a new Data Shuttle workflow and have come across an issue I haven't encountered before. I have to run an annual audit on a list of employees through a third-party site. I am able to download the query results of the audit from the third-party site, and I would like to use Data Shuttle to add results…