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Add users on seat types page
October 8, 2025 System Admins can now add users on the seat types and true-up page in Admin Center. This new feature saves System Admins time by enabling them to add individual users directly on the seat management page as well as add users in bulk via file upload. Users can be assigned paid Member or free Viewer seat…
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Name and Email Change - Admin Center
One of our employees recently got married and changed her name. She now has a new email address. What is the best way to update this in the Admin Center? If I add the new email as an alternate email, can I make that one the primary? Will this impact any assets that are owned by her?
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Add Last Paid Activity Date to the Seat types and true-up page
It would be extremely helpful to see the "Last Paid Activity" date directly on the "Seat types and true-up" page rather than having to refer to the Seat Type report. The page currently shows "Last activity (view, comment, edit, or create)", but since the paid subscription requirement is based on direct actions only, not…
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Automating Seat Management now generally available!
September 3, 2025 System Admins can now automate Provisional Member approvals through IT service management (ITSM) systems like ServiceNow, Atlassian, or Freshservice. The newly available integrations streamline seat management and reduce administrative workload for System Admins at organizations with large numbers of…
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New seat management downgrade updates
August, 26, 2025 Retain group access: Downgraded Members will remain in their assigned groups to ensure continuity. Maintain consistent permissions: Downgraded Members will retain access to their assets with permissions aligned with their Seat Type. If they become Members in the future, their original asset permissions…
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Allow System Admins to View and Manage All Active API Tokens Across the Enterprise
Description: As a Smartsheet System Admin for our enterprise account, we need the ability to view, audit, and manage all active API tokens created by users in our organization. Currently, admins have no visibility into which users have created tokens, when they were created, what they’re used for, or whether they’ve…
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The new seat type report is available for System Admins!
August, 25, 2025 To eliminate customer confusion between the separate User List and Seat Type reports, we have launched a new, consolidated report to serve as a single source of truth for seat management. This unified view combines all important permission and usage information, adding key billing dates to make it easier…
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"Something went wrong" when accessing Admin Center
I signed up for a Business Plan today and I am not able to use the Admin Center. I was trying to add members, but it's not allowing me to do anything and I get the "Something went wrong" error box when I enter the Admin Center tab.
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We've added bulk seat upgrades to the 'Seat types and true-up' screen
July, 15, 2025 We've added the ability to upgrade seats to Member on the 'Seat types and true-up' screen for more scalable and systematic management. Learn More Environment Availability: Commercial US, Commercial EU, Commercial AU Plan Availability: Pro, Business, Enterprise Subscription Model Availability: User…
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How are users added to the User Management page of the Admin Center vs the user reports?
I have opened MULTIPLE Smartsheet support tickets (which have since been closed) and discussions with our account reps without success so I am hoping someone in the community can help me. Since November 2024, I have been trying understand the logic around how a user is added and removed on 3 user reports User Roles and…
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Manage seat types more effectively at scale!
To provide you with greater control over your Smartsheet subscription, we have implemented the following updates: Modified Provisional Member counts: Now, Provisional Members are considered anyone who’s commented, edited, or created in the last 90 days versus just being shared to assets with Commenter or Editor access.…
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Set global default sharing to something other than "Editor - Can Share" (Workspaces,Sheets,Reports)
For workspaces, sheets, and reports, the default sharing setting is "Editor - Can Share". It would be ideal to be able to configure a global configuration in Admin Center where the default sharing permission was something other than this setting, such as "Viewer" or "Editor - Cannot Share". By having the "Editor - Can…
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Recent Feature Release Log in Admin Center
I would love for a panel in the Smartsheet Admin Center outlining any new feature releases, or at least a running log of feature updates that have been released. This could be a small, square widget displayed alongside user counts, or could be a larger module with a scrolling list at the bottom, but it would be cool to…
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Unable to Load Smartsheet Admin Portal
For about the past week, I cannot load the admin portal (https://admin.smartsheet.com). It says "Due to network connectivity or feature updates, Smartsheet is experiencing flow loading times." I've tried browser refresh and browser empty cache with hard reset. Same result. We are a new customer on a Business plan. When I…
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Remove User API enhancements now generally available!
April 30th, 2025 SysAdmins using the Remove User API can now leverage enhanced API functionality to align with the updated Smartsheet governance framework. These updates ensure that removal of users adheres to plan-level security controls, reducing administrative complexity and improving compliance. Removing users from the…
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Help Article updates - April 2025
Hello Community, We’ve published the following new content: Introduction to table view Large-scale sheets in table view Create, share, and apply custom themes to dashboards Admin Center: Understand your security score To view the entire catalog of help articles, visit the Help and Learning Center. Were the articles…
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Deactivate and Reactivate API enhancements now generally available!
April 1st, 2025 SysAdmins using the Deactivate and Reactivate API can now leverage enhanced API functionality to align with the updated Smartsheet governance framework. These updates ensure that deactivation and reactivation of users adhere to plan-level security controls, reducing administrative complexity and improving…
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Security Score, now generally available!
March 26th, 2025 The Security Score helps SysAdmins assess and strengthen their Smartsheet security posture by providing a data-driven score based on implemented security capabilities. Rooted in industry best practices, the score includes a categorized policy breakdown and an intuitive metric to track security strength and…
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User Report with Group Membership
We are managing our licensed members by using groups. How do I create a report of all the users with their group memberships?
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Remove Workspace report from EC-MFA Settings in Admin Center, now generally available!
March 11th, 2025 To streamline customer experience within Admin Center, the Workspace Report has been removed from the external collaborator multi-factor authentication window. This report was accessed only a handful of times since its release, and faced certain performance issues; we are removing it in line with our goal…
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Assets and Workspaces Use - Dashboard reporting
Anyone familiar with the Admin center has the chart that displays the total asset count per account (workspaces, sheets, reports, dashboards) pictured below. I'd like to generate a month over month view of these metrics on our company dashboard to show the growth/use of Smartsheet for our leadership team. We are newer to…