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User Access Issue - Account Management
In Admin Center under "Seat Types and True-Up", we accidentally set a user to "No Access", so their name disappeared from the list of users. We need to get them back and can't see a way to do it. If we try to manually add the user, it says the user already exists. We tried to call support and they couldn't seem to help…
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Sheet Access Report
Hello Smartsheet Gurus, I just pulled my Sheet Access Report and it's missing the Unique Key data point. Is anyone else seeing this when pulling the Sheet Access Report from the Admin Center?
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Admins need indicator showing users were previously Provisional Members
Need an indicator on the Manage Seats and Seat Type Report which would show that the user was previously a Provisional Member and therefore can not be provisional again. The current report, manage seats and share only will show that a user is a Viewer - which then begs the question of can this user become a Provisional…
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Superuser administrator access
I'm the system administrator for several digital tools in my company's IT department - including Smartsheet. I am Core Product certified and have been the Smartsheet system admin since 2023. As I have taken on SysAdmin duties in other applications (such as Jira, Confluence, Bitbucket, qTest, Vera, Datadog, and other apps),…
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Admin Center has been Buggy
Hello All, While Smartsheet continues to be a critical tool for our teams, the issues we’ve encountered in the Admin Center are beginning to impact efficiency and confidence. Some of the recurring areas we’ve raised include: User Stability: Users who we delete seem to randomly come back into our user lists. Has this…
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Provisional Member Sheet Access Report
Hi there, our company is still new into the new Subscription Model and we've been a bit confused on the best ways to understand the Provisional Member role. We have a fairly large user count and are now seeing quite a few come into this initially and now are trying to best manage requirements for upgrading vs downgrading.…
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Seat Request Setting
Good morning, this might be a stupid question but I'm at the point where I need to ask for guidance. I am the new Smartsheet Admin for my company and am getting my arms around all the admin tasks and settings. I saw the article about the new "Seat Request Setting" and I have it as the default, manage new Member seat…
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Seat Request is here!
February 12, 2026 Today we’re introducing a Seat Request feature that gives users a clear way to request elevated access. This feature also lets Smartsheet System Admins maintain full control and get time back thanks to two streamlined approval workflow options: Option 1: Native Seat Request – Users can submit Member seat…
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Best Practices for documenting Smartsheet Assets and automations
Looking for ideas on documenting implemented Smartsheet Solutions across the company. We have had a team member leave the company and having difficulty (1) Finding everything she created and (2) how it all interacts.
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Admin Center - Advance Capabilities
Add metrics for all applicable Plan premium features. Currently, only lists Data Shuttle and Dynamic View. Missing features: Pivot Calendar Data Mesh Data Table Bridge API's Connectors (Salesforce and Jira) Control Center
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Merged: Bulk remove deactivated users from admin portal
This discussion has been merged.
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Publish Option Missing on Grid Sheet Despite Being System Admin with Publishing Enabled
I’m running into a publishing issue that I can’t resolve, and I’m hoping someone in the community has seen this before. I am trying to publish a standard grid sheet, but the “Publish” option and the globe icon do not appear anywhere when I open the sheet. Here’s what I’ve confirmed so far: • I am the System Admin • I am…
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Session timeout controls for system admins - now generally available!
October 30, 2025 System Administrators in Business and Enterprise plans can now configure how long users stay signed in before being logged out for inactivity — anywhere from 15 minutes to 30 hours. This update makes it easy to align Smartsheet session policies with your organization’s security and compliance standards,…
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Remove "Z" at the end of the date/time stamps in Seat Type Report date columns
The 3 Date/Time columns in the Seat Type Report include a "Z" at the end of the value (ex. 2025-11-11 00:07:27.000 Z). This prevents the field from being used as a date without manually removing it or creating a helper formula to remove it. Please remove the Z from the date/time in Last Paid Activity (UTC), Last Login…
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Greater control over users and budgets with Admin approval
October 27, 2025 Starting today, Smartsheet is introducing new Provisional Member settings in Admin Center, offering two options: a default setting that automatically downgrades all Provisional Members to a free seat at the end of their trial and an optional setting that automatically upgrades Provisional Members to paid…
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I shared my sheets from personal account to my business account and now they won't un-link
Hi, I'm hoping someone has done the same thing and can help me figure out what to do :) When I joined my current company, they did not use SmartSheet. I have my own personal Smartsheet account, that is linked to my email address, and I pay for it annually. I have templates and dashboards created and I started creating some…
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Add users on seat types page
October 8, 2025 System Admins can now add users on the seat types and true-up page in Admin Center. This new feature saves System Admins time by enabling them to add individual users directly on the seat management page as well as add users in bulk via file upload. Users can be assigned paid Member or free Viewer seat…
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Name and Email Change - Admin Center
One of our employees recently got married and changed her name. She now has a new email address. What is the best way to update this in the Admin Center? If I add the new email as an alternate email, can I make that one the primary? Will this impact any assets that are owned by her?
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Add Last Paid Activity Date to the Seat types and true-up page
It would be extremely helpful to see the "Last Paid Activity" date directly on the "Seat types and true-up" page rather than having to refer to the Seat Type report. The page currently shows "Last activity (view, comment, edit, or create)", but since the paid subscription requirement is based on direct actions only, not…
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Automating Seat Management now generally available!
September 3, 2025 System Admins can now automate Provisional Member approvals through IT service management (ITSM) systems like ServiceNow, Atlassian, or Freshservice. The newly available integrations streamline seat management and reduce administrative workload for System Admins at organizations with large numbers of…