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Smartsheet Basics

Ask questions about the core Smartsheet application: Sheets, Forms, Reports, Dashboards, and more.

Get a notification when an attachment is added
I'm trying to set up automation that will notify specific people an attachment is added to a row. I have set up automation like this but it isn't working. Please help me figure out where my automation logic is wrong.
Conditional Logic not working for Header
I have multiple drop-downs that open multiple headers depending on the answers given. This is working properly in all scenarios but isn't working with my newest header. I have tried giving the logic to other dropdowns, as well as deleting the header and readding with no luck. The condition link isn't showing on the header…
Dashboard showing inconsistent results
Hi I saved a copy of workspace 001 as workspace 002, and chose the appropriate option (see screenshot "SS workspace 002") so the items in the new workspace refer to the sheets within this new workspace only and not to the original one. But to my surprise, there are two charts that are linked with the same report (which is…
New Membership versus License Model
I've been reading the different posts about the changes associated with the membership model and its impact to "free" users. Is there a single place of information that will clarify what a "free" user can and not do in this new model? For example, would using a Workapp, with dashboards, dynamic view, and so on be available…
How to remove myself from the account
How do I remove myself from the account, as I'm the main admin?
Copy and Paste not working
Hi, I am trying to copy and paste between two smartsheets. I have tried ctrl+C; CTRL V; using a mouse, it makes no difference. I have logged in and out again and no changes.
Hyperlink to external site in automation message
Hi there - I'm sorry if this has already been asked - I'm having a hard time finding the answer. My goal is to include a link to an external site in my automation messages. For example, folks will come to our business and fill out an online form (through smartsheet). I then have the automations set to go to the email they…
How to display a weblink without shortcut widget on Smartsheet Dashboard
Hi Team, Is there any way to show weblinks on the dashboard which are functional by not using the shortcut widgets. I need to bring those from either a Sheet or a Report using Metrics widget. Please suggest
Update Request emails not including message text?
Hello, We're having an issue where, when update requests are sent, they don't include the message text that we set in the automation settings. Instead they have the default 'Please update my online sheet.' I've included images of the automation setting, as well as the email that gets sent: As these update requests can be…
Date format on dashboards
Although I can specify date format on a sheet in the ISO 8106 format, the date widget on the dashboard will only show the standard U.S. format. Is there a way to get the date on the dashboard to show in ISO 8106 for my European colleagues?

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Mobile number verification on smartsheet forms wont access Saudi Numbers
hi all, I have a form setup on smartsheet, where we require mobile numbers. Today there is an update on forms UI, apparently Saudi Mobile numbers are not accepted: Correct format should be: +966 50 111 11 11 Did anyone face such an issue? How can I resolve it? Many thanks in advance!
Need automations in Expanded Sheet of Table View
I am VERY excited about the release of both Table View with expanded capacity for rows and cells, and the integration of Column Links into that sheet type. It will address several applications that required painful workarounds when constraints of the conventional grid format sheets reached a variety of constraints. Each…
Looking for Tips on Building Smartsheet Buy-In
Hi everyone, Our department is still relatively new to Smartsheet, and overall, the rollout has gone well — most team members have been enthusiastic and quick to get on board. We’ve also had a few internal champions who’ve helped drive early adoption, which has been a big help. That said, we’re seeing a bit of hesitation…

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