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Legacy Plan Changes Allowing External Users Able to Create Assets
Hi - can someone help me understand or get caught up on the changes to user capabilities under the legacy plan? I've opened up a support ticket about this. I took over as the System Admin last year. In trying to clean up our user list, I discovered an external user on our User Type report but NOT on the User Management…
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Removing a Licese
Hi - I am trying to determine when to Deactivate a user vs Removing their license. If I were to Remove a license from a user and not transfer any of the items they previously owned to anyone, What happens to those items? Do they delete after a certain amount of days? If I were to Deactivate the license from the user: What…
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New Comprehensive Solution - Mastering USM Released
Hello, We have just released a solution "Mastering USM" which was 6 months in development, it is available globally at no cost. Mastering USM is designed to provide a resource unmatched in depth and accuracy for managing the use of Smartsheet in all commercial (US, EU, AU) plans using the User Subscription Model (USM). The…
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Queries about new payment methods
A few months ago, Smartsheet wrote to us to inform us that the payment method had changed. Now, all internal users without a license will not be able to use Smartsheet and that we would have to pay for those licenses. Could you help us with the following questions? Does this mean that if I want to keep the unlicensed users…
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Restore Workload View Access for Licensed Users After Enabling Resource Management
Request: Allow Smartsheet licensed users to retain basic workload view access after RM is enabled - without requiring an RM license. Restoring access improves user experience and avoids additional costs for previously available features. It also encourages wider adoption of RM. Our customer submitted the Support Case…
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How can I escalate an issue?
Last week my company upgraded their account to 'Business' as Teams has discontinued, and we wanted to add a seat for a new starter. We have paid for this with invoice sent to us, yet there has been no change to our Smartsheet account and it is still asking us to upgrade. We have also paid TWICE due to this. Many tickets…
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How exactly will the new user-subscription / True-Up model affect my business?
Hi In my business I regularly give Commenter or Editor access to my customers, so they can see their business reports, etc. My customers have their own email IDs and I do not add them as members of my Smartsheet (Business) plan. Further, I may have to give access to dozens of my customers in this manner. Now I request my…
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Allow provisioning of memberships through Okta groups
The license model allowed us to provision licenses through Okta groups which is a much more sustainable approach. The User Subscription Model removes this functionality and forces hours of manual work, continual upkeep, and adds significant challenges to monitoring licenses. Bring in the functionality from the license…
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Single User Report for managing licenses
I'd like a report the contains all the following information so I can manage enterprise licenses: Name Email Active/Deactivated Role License consumed? Last Login Date Group(s) We manage our license disbursement across the enterprise by using groups. But I can't pull a report showing group membership at this point.
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New USM Alternative
I think I'm not alone when I say that the new USM roll-out has been nothing short of a nightmare. aside from the technical issues plaguing the Admin side of things, which I know you are working on, the model itself is simply ridiculous. It is difficult to manage and takes control over who gets a license and who doesn't…
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"Request Update" action trigger provisional license?
Hi all, I have an approval process built in Smartsheet where the last step is a 'Request Update' action to prompt a user to upload an attachment. If that attachment is added using the notification window sent when the action is triggered, is that user going to be assigned a provisional license because they attached a file?…
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Smartsheets new User Subscription Model True Up Page is horrible
If you are going through the true up you are going to want to read this experience. Lets face it, no one is really happy about the new Smartsheet licensing model. It's costing all of us more money and that sucks. It took some time but I eventually got past it, we went through and figured out who would need a license when…
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Collections not available to enterprise user on multi year contract
Hello, Our organization is on a Enterprise multi-year contract that is not on the "new user licensing model". I am an EAP user and have lost access to Collections and File Library and I understand we will not receive any of the new updates unless we switch to the new user licensing plan. What is Smartsheet doing to provide…
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Can't share info on mobile device via Dynamic View OR Workapps?? what is the solution then?!
SO we can't share via reports unless we add all users to the sheet. SO we buy dynamic view and enterprise licensing and add our dynamic views to a dashboard and share the published dashboard. SWEET, wrong. Now we can't use dynamic view when viewing the data by mobile devices (and that is our whole point- easier access/view…
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Can user WITHOUT a license who has Sheet permissions set to 'Editor-Can Share', share a Sheet
I have a consultant, who does not have a license, who I gave Sheet permissions 'Editor-Can Share'. They attempted to share the Sheet and received an error message saying that they do not have "sufficient permission to modify sharing on this item". As far as I can see they have permissions, so I don't know why they are…
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Preparing for New User Subscription Model
May I get my understanding clarified please? If someone is on the legacy Business Plan model with let say 15 paid licenses, but they share their sheets with 50 Editors (currently free collaborators (using same email domain)). When they renew they will need to renew at 65 Licenses? Is this correct? If, lets say 25 of those…
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System Admin: Power for Info Gov?
Hello, As a System Admin, I have to check User Sheet Access and User Type reports often to ensure my users (3k+) are utilizing the system in accordance with our company regulations. I would love a feature that will allow me to mark certain sheets, reports, and dashboards with feedback without having to download every sheet…
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Workspace Management: restrict creation
In an effort to manage our teams and to keep their projects grouped together, we have individual workspaces for each department. We want these users to have a license so they can create and manage their projects accordingly; however, we do not want them to have the ability to create ad hoc workspaces that our PMO or…
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View owned items before removing a license
I need to remove a license from a user and when I do I'm asked if I want to transfer all their owned items to a new user. How do I see what items they own? I've downloaded the Sheet Access Report and this user doesn't show up anywhere in the "Owners" column. Thanks. Bart
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Filtering a sheet through a workapp lens.
I have a sheet shared to my workapp. My team is noticing they cannot do a filtered view when referencing this sheet on the workapp. Is there a way we can udpate this? Do I need to reattach this as a report or dynamic view, and if I do that can my team still make live edits to the sheet?