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Smartsheet Basics

Ask questions about the core Smartsheet application: Sheets, Forms, Reports, Dashboards, and more.

Where is my report toolbar?
I am running on an Enterprise license and after creating a report, I need to do grouping. From the link below, it shows there I should be seeing a toolbar with the various options but that does not exist. I have logged in using Edge, Chrome, and Firefox and none of them have the toolbar. Other co-workers have the same…
How can I filter out values on Timeline view?
When I create a filter all the dropdown values still appear. I am using the Timeline view to show a roadmap of upcoming projects. There are 40 projects listed but only 20 have been assigned to an area. I have a list of the 12 areas who could be assigned a project, currently on about 6 areas are assigned a project. The…
Generate a list of users with access to workspace
How do I generate a list or report of users with access to a workspace, to specific folders, and specific items? I can see the list of users that the workspace is shared with, but I would like a list that I can work from. In addition, I want to know if the user only has access to a folder or a specific item.
Email notifications being held
We have several users who select their username from a dropdown which auto populates their email address - our users have been using the system for around 12-18 months and randomly on thursday one of the users stopped receiving notification emails - all of the other users are still fine. there are no local issues - our IT…
Issue with Automation Duplicates
This discussion was created from comments split from: Smartsheet Copy Rows Automation is Duplicating Data.
Downloading Archived Smartsheets and Attachments / Pass Rating Display in Smartsheet Training Forms
We have been using Smartsheet since 2020 and have created over 200 Smartsheets across operations. Since a sheet reaches its limit when it hits 20,000 rows, we are moving data to another sheet. Question 1: Is there any way to download the archived sheets and their attachments? This would be extremely helpful, as we have…
Unable to change sheets - reports
Hi Everyone, Since this morning I am unable to change the source sheet in my reports. When I first load the page everything is normal: As soon as I click in sheets everything disappears: This looks like a bug because when I refresh everything shows up again, as seen on the first screenshot, and when I try to change the…
Infrequent Excel File Corruption When Uploading via Form
This discussion was created from comments split from: Smartsheet export to excel corruption error.
Commenter Permissions Not Working
We have long running projects, managed on Smartsheet, shared to the project team, with commenter access. This has been successfully working for many months. This week, I have had three colleagues reach out and say they are unable to post comments. Please can someone help. I have checked permissions and account logins are…
How to show toolbar in reports
I've accidentially lost the toolbar in my reports and find no button to get it back. Normally it shoudl look like this: I have currently this view only: Thaky in advance for any help.

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Is it possible to have a multiple line entry using a form?
This could be far-fetched, but is there any way to set up a form to where you can fill it out like this screenshot below? Where it is more than 1 line entry without having to enter 100 different submissions? Currently people email me this excel every week and I have to copy and paste it into a different excel sheet.…
Create Folder under Sheets Tab
I have several folders under my Sheets tab that I created in the past. Today I'm trying to create a new folder there and cannot do it. I can create a folder in a workspace, but not under my Sheets tab. Right clicking on "Sheets" shows a create option but no folder option anywhere to be found. Right click in a blank area of…
Conditional formatting - OR condition?
I need to use conditional formatting to specify an OR condition on multiple columns. I only see the AND condition option. Without an OR condition, I have to create multiple conditional formatting rules. Is there any way to get an OR option for the conditional formatting? Why would there be just an AND option and not an OR…

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