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I'm an Admin for my organization but can't edit one of our brandfolders
Having some issues being able to edit my brand guidelines brandfolder. I'm an admin at the org level, we had the style guide built out by an outside resource. It is set to public access and I need to update some materials within but can't figure out how to accomplish.
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Adding a link in the description of a card not working
When I add a hyperlink in the description of a card and save my changes, the link disappears and is not visible if I want to then share the card, has anyone found a way to get this to work?
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Deactivate the Resource Level Limit Feature
I need Smartsheet support to deactivate the Resource Level Limit Feature on my account so I can add additional admins. I'm supposed to have 6 but only see 4 assigned and am told I'm at my max.
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How to insert images in the table in Brandguide?
In the Brandguide, I want to insert image photos into the table created using the table function, but I couldn’t find how to do it. I could not find any menu in the panel on the left or the table panel. I want to know how to do it.
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Canva & Brandfolder Plugin Search Not Working
Hi All, I am testing the Brandfolder plugin for Canva and disappointed by the search. A search for Brand logo pulls up inaccurate assets and unfortunately there isn't much flexibility to the plugin search. Has anyone else had more positive experiences?
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Is there a way to generate an embed code for a Brandfolder Portal?
I'd like to drop a Brandfolder Portal onto our website and was hoping there was a way to grab an embed code to quickly/easily add it. Is that possible?
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Do you use Brandfolder Workspaces and/or the Brandfolder/Smartsheet integration?
I work in Marcom at a university and am starting to use Brandfolder Workspaces to better organize our ad campaigns. I understand the basics but would love to hear how others in higher ed are using them. My goal is to create a single source of truth for campaign assets, but since we already use Smartsheet to track projects,…
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why can't I identify a photo through AI tagging?
So Brandfolder has implemented AI tagging in the Advanced feature of General Settings. I went ahead and turned it on. But when I attempt to search for photos in various sections and type in various keywords that I think would identify a particular photo, nothing is coming up. I'm not understanding what is wrong here. I…
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Will the old tagging ability on import ever return??
I'm very disappointed in the loss of tags importing with meta data, folder name, file name etc. . This affects me on every import since I have to tag everything with every tag that used to work automatically. I don't import from Box or Google drive. This is super frustrating, I was very happy with my choice of Brandfolder…
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3D Model in Brandfolder
I have seen a YouTube from Brandfolder showing a 3D model of the Sagrada Familia and on the video you could see when the mouse was over the model it said to click to move - we want to upload models and have this ability. We tried to upload a STL file but is showed as unsupported. What are we doing wrong? what type of file…
