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New license model query
Our organisation uses Smartsheet on projects with our clients. The beauty of Smartsheet is (was) that we could collaborate on things with any number of people without the clients having to worry about additional license costs. We, as owners of the project (smartsheet) resources, have full paid licences. I need to clarify…
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Dashboard / task health workstream
I’m using Smartsheet dashboards as slides for a bi‑weekly meeting. I have 10 dashboards, one for each project. Each dashboard pulls data from its corresponding project plan, including workstream health (IT, Operations, Commercial, Marketing) and completion percentages. Currently, the only way I can see what has changed…
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Dashboard
I am making a smartsheet "ticket system" to communicate between one group to another group to produce artwork. But I need a dashboard that only shows that person's tickets so that can view current, open tickets and make comments to them without seeing everyone else's tickets. Is this possible?
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Worksheet Access and Permission
Good afternoon. Hoping someone can help. I want a co-worker to have edit permissions to a sheet within a workspace. I first gave editor permissions only to the sheet. This didn't work, they couldn't edit the sheet. I then gave view permission to the workspace and editor permission to the sheet, but they still can't edit…
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Recipients of an automated workflow notification are not receiving emails
"Hello Jake, a recipient isn't receiving alerts from Invoice Status Update" notification We created a form that feeds into a grid sheet and it has automated workflow to notify users from a cell (client emails) when criteria like "Received" and "Completed" are met Most of them work fine, but we have a group of them which…
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Dashboard for Different Users
We are attempting to use smarhseets for a ticketing system similar to Mojo's Help Desk solution. We would have a worksheet with a form sent to users to fill out the form depending on the ticket type. There are a few issues we need to figure out before going live, we have 4-6 people who "work" these tickets, they comment on…
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Owner of the sheets but only have Viewer access right
I have subscripted Pro user plan and currently work on 3 sheets. Two of the sheets suddenly not allow me to EDIT and I can see I only a Viewer of the sheet, but actually I am the only member of the plan. Really don't know how to fix the access right to be admin of those sheets.
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AI In Tables
I'm trying to look into using the AI tools for generating formulas on my enterprise acct. Is there a reason why it wouldn't be showing in my resources on the right side of the table?
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Moving rows to another sheet - Admin access
I have a very simple task list sheet. No timelines, dependencies, Gantt, %complete - just a list of tasks with status, priority and similar. When I set the Status column to "Complete", I want to (manually) move that row to an archive table with the same column set. A popup box says I need Admin access to move rows. I have…
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Automation: Request an Update
I created a "Request and Update" automation. The custom message includes a url link that is included in a column cell. I used {{column name}}. This is working great. The link is live in the email message. However, when opening the request, the url is not live. Is there a way to make the url live in the request as well? Is…
