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Multiple Licenses from different company
Hello, Im working as a consultant/developer. Im signing up with multiple clients each with their own licenses. They are adding me as I work on their project. May I know if this is possible? Will they adding me have an issue on file/sheet/workspaces view and sharing? Any tips to avoid mixing up stuff? May I know if there…
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Program reports and permissions issue
I have an issue with program reports requiring users to be shared to ALL source sheets in order to view any content. For example, I have a program report set up for VP level reporting, filtered on their specific sub-program of the portfolio. If I add a new sub program and VP they can't see content as they are not shared to…
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Automation to Only Include Attachments and Comments
Currently an Update Automation and a Request for Approval Automation cannot only include the Attachments and Comments. It must also include another column. It would be nice to have an automation that only includes Attachments and Comments. This would allow someone to review the attachments and provide comments when there…
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Compiling a multi-department calendar/timeline
This may seem super basic, but I work in tandem with 4 different teams and need to construct a calendar/timeline for all of these separate departments. What is the easiest way to gather the information? Some teams use smartsheet, some use excel, but none have the same format and none really "talk" with each other - hence…
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Move Row automation no longer triggering?
Hey all- we've had automations to move completed rows to an archive server in place for years- within the last month they've stopped triggering correctly. Has anyone else been experiencing it? Any fixes in the ether? Some "first tier diagnostic answers" below: There is definitely room in the destination sheet for new…
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How to get in contact with support
I have a urgent matter in needed to restore some deleted data for one of our company VIPs. Our plan only allows us to create tickets online (no calls, email, chat, etc.), but even after days of several tickets being opened, no one has touched them at all, they are all still unassigned. Does anyone know how to get in…
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Hyperlinks in Alerts/Update Requests and Shortened URLs
I've seen other posts on this and articles online, but I am wondering if anyone has a workaround to make URLs in Alerts/Update Requests hyperlinks. It doesn't make sense requiring someone to copy/paste a URL into a web browser. I tried to include it as a field, rather than as text within the message, and even though it is…
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Do not receive the second verification code to access files/sheets
I receive the first verification code to log in to Smartsheet, however when I click on a specific file/sheet, it asks for a second verification code which never arrives (not in junk either). Hence I can log into SmartSheet but cant open any file. What is the potential cause and whats the solution?
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New Smartsheet UI
The new Smartsheet UI that has been pushed recently is driving me crazy - i cant find automation anymore It use to be here: I'm going insane - can we go back to the old version? :(
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Workspace and Sheet ready-only after changing plan
Hey All, After changing from annual to monthly billing (by way of cancelling annual plan and immediately purchasing monthly business plan, per smartsheet support) the one workspace and sheet in our account is now ready only. When trying to view the sheet, an error message is displayed indicating that the sheet is…
