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Legacy Plan Changes Allowing External Users Able to Create Assets
Hi - can someone help me understand or get caught up on the changes to user capabilities under the legacy plan? I've opened up a support ticket about this. I took over as the System Admin last year. In trying to clean up our user list, I discovered an external user on our User Type report but NOT on the User Management…
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Permission levels to recovering deleted items?
Hello Smartsheet Community, I have a plan admin that deleted items from a workspace (they are not the owner of) but when attempting to 'un-delete' they receive the attached error. They did a test and were able to recover an item they own by dragging into a space they own, but they do not own any of the important items…
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Data Shuttle Ownership Transfer
Hi all! I own a large number of Data Shuttles that support an automation workflow our team owns. I will be leaving the team and am looking for a way to ensure these Data Shuttles continue executing correctly without any dependencies on my account, which will be shut down. I've found some old posts that indicate ownership…
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Facing issues in getting the program ownership
I have been struggling to get the program ownership transferred from the last owner to me. While transferring the program owner is getting this warning first: Upon ignoring the message and clicking the Continue button, this is the error message: When I try to delete the projects in mentioned in the warning from Control…
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Transferring Multiple Files
First, the company I work for uses Smartsheet Gov, and second, everything is within ONE (1) workspace (I am horrified at that!), but that happened long before I was hired. Anyways, I have a FOLDER, that I would like to transfer ownership of all sheets and reports, and templates from myself to another user on my team. Now I…
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Customer Support Needed: Cannot Transfer Ownership on a Deactivated User
A user was deactivated before we transferred ownership of their items. Although the user is listed under "Deactivated", we're unable to transfer ownership because Smartsheet is saying they don't own any items (which is inaccurate based on an older report we downloaded). The email is also no longer active so we cannot…
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Copy row automation broke after ownership move
Hey! This automation was working fine - but now that I've ensured that as i look to leave the company we have better owners, i can't select this sheet. They're in 2 workspaces, which wasn't a problem before, it had been functional, and i'm still admin/owner level in both locations. I promoted the owner of the source sheet…
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Need to access plan & billing page and reduce member
Dear Community Members, The company's owner has been removed from the Smartsheet business account. I am the owner now but whenever I go to the Plan & Billing page and click on "Reduce Members" I get this error (We ran into an error), how can I see what's my package now? Thanks,
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Owner Email Notification: Include link to Workspace
Please include a link to the Workspace in emails sent to the potential new owner of a workspace for the emails with the titles below: user@example.com wants you to own this workspace: workspacename Youre the proud new owner of Workspacename Otherwise, how does the potential new owner know what exactly is being given to…
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error to changed myself to owner
Hello smartsheet community, I am facing a problem with my smartsheet account. I am initially the license owner for my company, where during purchasing of smartsheet license, the use my email as the license purchaser. as attached on the picture above, the email is me, however when i want to change myself to owner, it popped…
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Transfer Owner Permissions and Remove License by smartsheet's API
Hello! I would like to suggest adding the ability to transfer owner permissions and remove a license using API calls. Currently, this process can be performed in the Smartsheet Admin Center through the UI (after removing a user license), but I am looking for a way to achieve this via the API. For clarity, I’ve attached a…
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Admin Ability to Transfer Ownership of WorkApps
The Smartsheet System Admins should have the ability to transfer ownership of WorkApps. When people that own a WorkApp are let go, there access is removed and the WorkApps need to be transfered to someone else just like all of the other Smartsheet Items.
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Why can't I transfer sheet ownership?
I'm trying to transfer ownership of a sheet to another member in my team and they already have admin access to the workspace but it still won't transfer the ownership and this prompt shows up. Why isn't it working?
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Licensed User is Owner but Users Can't Edit Sheets
We transferred ownership of sheets from a user that left the company to a different licensed user. The user has a full SmartSheets license and shows as the owner of the sheets. However, neither she nor anyone else can make edits to the sheets. I've opened a case with SmartSheet but have not had any response for a week now.…
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How to move a smartsheet Account/User to another organization plan without transferring asset?
We're currently in the process of moving a smartsheet account with everything it own (sheet , files, reports etc. ) from one organization plan to another? But the system admin of the current organization plan cannot remove the user in their organization without transferring the asset, therefore it cannot be invited in the…
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Transfer Ownership of Sheet
I am an Admin on the Workspace and Owner of a sheet in the workspace. I want to transfer ownership of the sheet to the workspace owner. Seems to be an impossible task as there is no owner option to select. The picture below shows the options I have to transfer to the Admin Level person who also owns the workspace and is…
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Is there a way to transfer an complete workspace from one environment to another
Hi, I have a new account that is used with some important workspaces and this company is no longer active. Can we take the workspaces in that environment and bring over to another environment ? Ex: workspace Client 1 in email1@mynewemail.com and bring it to email123@myemail.com thx
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How do we have sheets without an Owner in our system?
I ran the Sheets Report as part of our ongoing continuous monitoring of access to our company data in Smartsheet (as we do allow outside collaborations). Today I see that there is a sheet shared to an outside email address, (Editor) which is fine, but there is no internal user listed as an Owner or Admin. I thought that…
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Transfer of Ownership of Pivot not working
Hi, I am trying to transfer pivots that I created - yet it is giving me a response . I have transferred ownership of the source sheet already to the person I am trying to transfer the pivots to. Is there any work around to this?
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Unable to display dashboard charts when owner is transferred
We have a workspace developed for our projects and I've noticed that if I create the space for someone else and pass off ownership, once I'm removed, the dashboard no longer works. What happens is the dashboard charts indicate "unable to display chart" and I'm not sure how to fix this. Once I'm re-added, it works again.…