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automation emails being sent as a single email instead of multiple.
We have a sheet we use for Development Projects, sometimes people submit support tickets there that we want to be able to easily forward to our ticketing system, Service Now. I have an automation setup to trigger on a checkbox being checked that sends an email to our ticketing system, which creates a ticket. The trouble…
Change Primary Email?
This discussion was created from comments split from: Primary Email.
Inputting Contacts into Smartsheets
Hi Smartsheet community, question..my Smartsheet account is not allowing me to input contacts of contractors for project into my inspection reports. I have the correct information for each contact (ie. email and phone number). Would this be a restriction out in place on my company’s end or..I need answers. Any feedback…
Outlook plugin on Shared mailboxes
Hi, I have a shared mailbox which is licensed for the smartsheet app but the plug in does not appear either in the outlook app or outlook web app. It however works fine for any user. I also tried converting the shared mailbox as a user mailbox but the issue persists. Is there something you can help me with ?
Task vs working day
Hi Community, Is it possible to have a task that end on non-working day, and the next task will start on the next working day. My working day are from monday to friday. Task one end on saturday, the I want the next task (that last 6 days) to start on monday and finish on saturday. If I use e6d in duration, the task will…
Anyone Else See Stuttering Report Menues?
I have a weird, recurring issue with the column select menu on reports & I want to see if it's something others have experienced. I've found that If I try to scroll down on the column select menu for a report [new or existing] using the scroll wheel on my mouse, it keeps skipping back up. I can usually make it down a dozen…
Member does not have editing access to forms
We have 3 members and 2 of them do not have access to edit the forms that have been created. Does this have to do with the provisional member changes? If so, how do we give them access to edit again?
Desktop app - copy and paste in Table view.... or lack of
When are we going to get copy and paste in table view - the lack of this basic function makes this view unusable.
Automated notifications summary
Hi, Is there a way to generate a summary of all of the automated notifications that are sent from a sheet? Some users are receiving the automated reminders and others are not as we are testing. I'd like to find a way to verify that they are being sent as intended. Essentially, ensuring that the training due and overdue…
How to add a row through a form entry
Hi, I am super new to Smartsheet. I am collecting information on products through a form with the product code being in the primary column (one row per sheet). I would like to enhance this form for the user to be able to enter the information of multiple products so that every time the user enters a new product code, a new…

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Saving as new and deleting
I did a save as new on our quoting tracker. I named it 2025 Quotes. My intent was to delete all of the 2026 rows so that only the 2025 rows were in that sheet. Then I planned to delete the 2025 rows from the original tracker. I tested to delete one row only. It appears that it has deleted it from the original as well. What…
Does Smartsheets track email bouncebacks
If I'm sending automated emails to contacts, will I know if an email isn't delivered? In my testing with a fake email, it didn't appear to generate any kind of bounce back notification (unless testymctesterson@org is actually taken!). I was looking for some sort of report connected to the automation and couldn't find one.…
Form from different sheets
Can I create a form with information from different sheets?

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