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The new seat type report is available for System Admins!
August, 25, 2025 To eliminate customer confusion between the separate User List and Seat Type reports, we have launched a new, consolidated report to serve as a single source of truth for seat management. This unified view combines all important permission and usage information, adding key billing dates to make it easier…
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We've added bulk seat upgrades to the 'Seat types and true-up' screen
July, 15, 2025 We've added the ability to upgrade seats to Member on the 'Seat types and true-up' screen for more scalable and systematic management. Learn More Environment Availability: Commercial US, Commercial EU, Commercial AU Plan Availability: Pro, Business, Enterprise Subscription Model Availability: User…
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Workspace Sharing Alert/Notification
Hello all - I'm looking to see if anyone has figured out a way to be alerted when sharing permissions change at a Workspace level? I know there's a template automation for sheet level sharing permission changes but having a sheet in a workspace with that setup then having the Workspace permissions change doesn't trigger…
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System Admins can now manage 10x more users in a single action!
We're increasing the bulk user change limit 10x to 200 on the ‘User types and true-up’ screen, allowing System Admins to quickly promote and downgrade users in larger groups, saving significant time. Learn More Environments availability: Commercial US, Commercial EU Plan availability: Pro, Business, Enterprise Subscription…
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Need to access plan & billing page and reduce member
Dear Community Members, The company's owner has been removed from the Smartsheet business account. I am the owner now but whenever I go to the Plan & Billing page and click on "Reduce Members" I get this error (We ran into an error), how can I see what's my package now? Thanks,
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Can we apply security settings to an entire workspace except forms?
Hello, Our IT dept is utilizing Smartsheet to satisfy the needs of several teams currently. One example of this is a workspace created for Credentialing personnel and tracking that process at the corporate level. We have been researching the Safe Sharing and Governance controls within Smartsheet, and would like to set up…
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Solution Health Check Launch
Hi Community, We are excited to announce the launch of Solution Health Check by Smartsheet Professional Services. A Solution Health Check is a technical review of your Smartsheet solution. During a solution health check, our services personnel will conduct a scalability check, product usage check, and an adoption and…
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Safe sharing when publishing
As an enterprise user, I need all published URLs to be tied to our safe sharing policy. The current Publish Options for sheets do not include a "read only using safe sharing controls". Same with the "Access Control" option when publishing dashboards and reports. I'd like an option under Access Control to read "Available to…
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Automate Group membership management
Idea is to automate group management based on some users' information like: email domain Licensed/unlicensed Active/Inactive User description or attribute that can be used to enter text to be used as filter And also schedule report to send group membership to group owner.
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Event Reporting is now available in Smartsheet Gov!
Hi Community, We’re excited to announce that Event Reporting has come to Smartsheet Gov! Event Reporting in Gov helps Smartsheet Gov system admins, IT admins, and information security officers answer important questions about how their organization’s data is being used. Smartsheet Event Reporting in Gov is a feed of usage…
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How to remove deleted sheets from Sheet Access Report?
Even as a System Admin for my org, I do not have the ability to see all the sheets/reports/dashboards created by my organization's users. So to identify the Smartsheet resources used across the business, I periodically run a Sheet Access Report out of the Admin Center. However, I've noticed that deleted sheets never…
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Transfer Calendar App Assets
The calendar app does not allow Sys Admins to transfer calendars to other users. When the owner of a calendar is terminated, there is no way to gain control of that asset, and it has to be rebuilt. Admins should be able to transfer calendars to any other user who is enabled for that premium app.
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Admin Center - Form Security - Permission Inheritance - Downgrading
Hi everyone. This question requires a somewhat urgent answer. Any help would be appreciated. Will current sheets retain their higher security permissions, if I downgrade the global settings to less secure for future Sheets/Forms? My concern is that if I reduce the global settings, all previously created Forms will now…
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Row Deletion Control
Owners/Admins need to have the ability to restrict the deletion of rows whether it be through not allowing editors to delete a row with a locked column or the outright ability to restrict users from deleting ANY row. This kind of issue makes it difficult to use Smartsheet as a source of truth. It also seems like a fairly…
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About product (Smartsheet Business plan)
Describe any audit trails that are in place to monitor who is accessing which data? How long the logs are stored? How quickly could Smartsheet restore users data (without alteration) from a back-up if Smartsheet suffered a major data loss? What is Smartsheet RTO and RPO please? Please provide details of any exclusions to…
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Data retention polices
How long the logs are stored for Smartsheet Business Plan? How quickly could you restore our data (without alteration) from a back-up if you suffered a major data loss? What is Smartsheet RTO and RPO ?
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Deploy Smartsheet Desktop App Updates via Enterprise Software Deployment
We recently made available to our organization the Smartsheet Desktop App. In our organization we do not have Local Admin privileges on most users' workstations. It came to our attention that the Smartsheet Desktop App will not auto update itself without prompting the user for a local admin account. We use SCCM as a…
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Smartsheet Internal Audit
Hi Community, My Region of our organization is going through SOC2 audit and I am assuming we might be audited on Smartsheet also. I want to ensure that all my teams have updated all relevant Smartsheets and have deleted outdated information from sheets and workspaces. I want to monitor such incomplete or out of date…