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How come linked tickets under the JIRA Epic does not pull into my smartsheet but only child issues?
Hello! How come the linked tickets under the JIRA Epic does not pull into my smartsheet but only child issues pull in? Is there a way to have all tickets tied to the EPIC pull in? Our PROD/ENG sometimes have tickets that were created from someone else but then finds out it relates to the EPIC, so they link it. I want to…
Transitioning Existing Smartsheet Integration to Microsoft 365 GCC High
An existing client makes heavy use of Smartsheet integration with their current Microsoft 365 commercial tenant. They have some Power Automate / Flows built around this integration. They are exploring a migration to a Microsoft 365 GCC High tenant and I wanted to clear up a few questions regarding Smartsheet before making…
What is the best process for updating permissions within Control Center?
We've recently implemented Control Center to manage a large number of projects for our team. As PMs join or leave the organization, what is the best process for updating permissions and moving projects from the old PM to the new PM? Then, how is that updated to the WorkApps piece?
JIRA Connector sending hundreds of Emails
We have a Smartsheet JIRA connector set up however every time a ticket gets updated everyone who has touched the ticket(at some point) gets an email notification. We cannot locate where this notification setting is and how to disable it. A person that touched the ticket two stages prior should not get a notification. We…
Slack:Smartsheet- Approve and Decline Buttons
Hi, I've created a workflow that sends new requests made by my team to Slack for management to review. I'm wondering if it's possible to setup the workflow in a way that shows the "Approve" and "Decline" buttons in Slack's Smartsheet app without having to click the "Open Approval Form" button that inevitably leads you to…
Jira connector - Duration update in Jira does not update back the end date in Jira
Hello, We use the Jira connector to sync a sheet and a Jira project. The workflow is configured as follow: Start date: Unidirectional Smartsheet -> Jira End date: Unidirectional Smartsheet -> Jira Duration: Bidirectional Smartsheet <-> Jira The idea is to let Smartsheet drive tasks start and end dates but allow Jira users…
Data Mesh scheduling - new row in the target sheet
I have a configuration with Execution Frequency = Immediate and Data Mapping Format = Create Cell Links. When I add a new row to the target sheet, mapped cells do not get their link in the new row. If I change the schedule to 1 Hour, links are added. Q: If all my mapping is Create Cell Links, then I don't need a frequency…
Hide dates in calendar app?
Is there a way to hide the dates from the details displayed in calendar app (week view)?
Control Center - Can optional templates be used with Automated Provisioning
We currently use Control Center "Automated Provisioning". Our deployment process is trigger off an "Approval" column in our intake sheet. Our "Project Toolkit" aka Source folder currently has 16 items(Sheets, Reports, Dashboards). We are looking to add some optional templates to our "Project Toolkit". We would like to…
I am trying to create an automation that will send a richly formatted email to a contact. The built-in automations won't work for this because it only accepts plain-text messages. I've tried Zapier, which works, but is too expensive for what we need. Are there any others that are recommended that could work for this?