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Ask questions about the core Smartsheet application: Sheets, Forms, Reports, Dashboards, and more.

Automation Emails not sending
I am trying to set up an automated email to go out when certain criteria are checked. I only receive a notification, not an actual email. I've checked all the settings and whitelisted the email address, checked spam folders, etc. The emails are not coming through. Any ideas?
Elapsed Duration with 'e' Adding an Extra Day and Ignoring FS Predecessor
This discussion was created from comments split from: Elapsed duration is calculating one additional day.
Workflow Deleted but still sending email alert to users.
Hi, i have deleted my workflow, but my users still receiving the workflow alert? How this happen if workflow has been deleted? Thank you.
How to Create a Smartsheet from a Report?
This discussion was created from comments split from: Can I create a sheet from a report.
Why do reports change column name for Modified by and Modified columns?
I have multiple sheets I'm rolling up into a report. Each sheet has a "Modified by" and "Modified" column, except I've renamed them (in every sheet) to "modified_by" and "modified_date". However, when I create the report, it only let's me select "Modified by" and "Modified" as the column names. Why? Does anyone know a…
Notification help
Hi, I'm trying to use Smartsheet to send a notification per line of information from a sheet. I have used notification before but for this one I can't seem to get it to do what I need. I will have a sheet and will need to pull out 3-4 data points from columns. Some people may be on the sheet several times, but I need them…
Restoring Deleted Items: How to Recover Folders and Maintain Original Structure
This discussion was created from comments split from: Recover deleted important folder.
How do I switch between Set A Reminder and Create An Update Request
I have a sheet which only has the option to Set A Reminder for updates. I want it to be the option for Create An Update Request so that I can set up recurring emails. How can I make my sheet have the option for Create An Update Request? (I'd rather not have to create automations since we have multiple people of varying…
You do not have access to this item
I was given access to Smartsheet this week but when I try to access a sheet in my workspace the message tells me that I do not have access to this item. My Admin has added me to the group for the workspace, as far as I know everyone else in the group has access.
Can I use a condition to remove a user from receiving weekly notifications on an automation?
I have a weekly automation set to send to everyone in my 'owner' column. As each owner completes their assignment, they no longer want the weekly reminder to do their work. How can I remove them and keep the rest?

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Where are the AI (formula generation) icons now? 2025
Before, I was used to seeing the AI icon listed on the right side menu, at the bottom. where is the AI formula generator icon now in 2025?
Disable Comments for a single Sheet?
Is it possible to disable the use of comments on a single sheet? Or is there a way to get an alert to someone, perhaps sheet owner/admins or a special group when there is a comment added?
search function not bringing user to the row of the "found" item.
Hello, Some of our users are noticing search issues today with wildcard searches in grid view. The search function searches properly however is not bringing user to the row when clicking the found item. In some cases clicking the up or down arrow on the keyboard will refresh it, for others it's no where near the item in…

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