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I cannot access my Paid account
I upgraded from the free trial to a paid account. When I log in I am set to the trial account and cannot get to my paid account. HELP
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I have a pro account and I am trying to transfer ownership but i can't
I had signed up with my personal email for a pro account (1 user) that I was using when i started my business. I would like to now have the log-in and owner of the account be through my business email. I can't find anything that walks me through the steps of transferring ownership of the pro account. I was able to transfer…
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What Is Smartsheet To You?
Over the weekend I was having a discussion about Smartsheet with another user. They said Smartsheet is just a project management tool and I said I disagree because Smartsheet does way more than help manage projects. This discussion had me want to come to the Smartsheet Community and inquire how do y’all use Smartsheet. I…
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Best Practices for Setting Up a Staging/Sandbox Environment for Control Center and WorkApps
Hi all, Our team has recently deployed a Control Center and WorkApps solution for our department. We are currently in a pilot phase with several live client projects. While enhancing our Blueprint and refine our WorkApp configurations, it's increasingly risky to test changes directly on our production Blueprint. We already…
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How to get Smartsheet to help with Retrieval of Lost Data
All of our data has been deleted from smartsheet (our folders and the deleted folder). Can Smartsheet perform a backup on their end to retrieve the data? Who should we contact to get help?
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Post Collection Release - Still Need Folder-Level Permissions
I would like to reopen the discussion on this topic: Even though Collections sortof work, it adds extra complexity, extra time and extra work. Being able to share a folder as opposed to having the all or nearly nothing approach be preferred. I am currently having to create 3 collections for every single folder within our…
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Help with Data Mesh issue
I am trying to Data mesh a report summary to a sheet so i can show KPIs for multiple project sheet summaies onto my dashboard. I am getting the attached error code whenever i select the sheet summary report for the the mesh. 1. why am i getting this error, can i use sheet summary report as a source for data mesh? FYI - i…
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Dark Mode for Desktop App
I'm so pleased to see the release of the Desktop App. Such a key feature, so well done. It would be great to have dark mode included in the app.
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Save & Resume Update Requests + Automation for Unchanged Rows
I’m currently building a Client Health Report where CSMs provide monthly updates across their clients. Challenge #1: No “Save & Resume” for Update Requests Many CSMs manage a large number of accounts and don’t always have time to complete an update request in one sitting. Right now, they must submit everything at once,…
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AI-powered natural language filtering in search now generally available!
April 30, 2026 Searching inside Smartsheet is now faster and more intuitive with AI-powered natural language filtering. Just type what you’re looking for — such as an asset type (for example, “form” or “row”) or a time range (like “last year,” “last 180 days,” or “2024”) — and your query is automatically converted into a…