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How to further enhance user surveys
We are looking to start sending out surveys to clients to gauge customer satisfaction. We will do this at the end of a project and we know the project name and client details. I have created a smartsheet form that contains the survey questions, and the sheet does some high level analysis to measure and collate the…
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Does anyone use SS for satisfaction/ feedback surveys data and reporting?
Out of curiosity, has anyone here heavily used Smartsheet as a tool for customer satisfaction surveys, (bonus points if you use multiple surveys!!), as well as created in depth reports. For instance, what correlates to high/ low customer satisfaction, or just overall performance of a survey? Currently my team is using…
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Prefill a form response from another sheet
I have a project tracker sheet and am trying to set up a flow to send a survey via a form once the status of the project is changed to complete. I would like the survey to prefill with the project name from the source sheet, of the project that was changed to closed. Is this possible? The form results (survey results)…
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Compare Pre and Post Survey Results
I have a pre class survey and a post class survey. The surveys include both likert scale and fill in the blank questions. I would like to compare the data from the pre class survey to the post class survey in order to analyze and create metrics on improvement. Any ideas on how to actualize this?
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Survey having sub questions inter-linked with the main question.
Hello Smartsheet Community, New Year Greetings to all! Can anybody help me with this? I have a survey question with sub-questions. Each sub-question has multiple choices. Please see the attached image below for reference. Is there any way by which I can link the sub-questions with the main question? I want a way wherein if…
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Survey Reporting
I have created a survey and activated a form which is now being completed. The data is coming back into the sheet, but now I need to report on that data and hopefully build a dashboard for all of it. How can I report on qualitative information? The choices are correct or incorrect for each of 25 questions across maybe 80…
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Remove "work" and company title/#employees from free account registration form
The form/survey function is great, especially when adding a login. However, we cannot use a survey for individual use. For example, we want customers to share information with us via a form survey. They are individuals not affiliated with a company. To register, Smartsheet wants a "work email" then asks for their title and…
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Graphing Non-Numeric values
I would love to be able to graph non-numeric values. We recently sent a survey to our staff where many answers were selected from a list of dropdown options. In order to clearly display the results I was looking to create pie charts showing the responses to individual questions and was unable to do so without creating a…
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ampersand symbol in Smartsheet form emails
When collaborating and/or leveraging forms with email confirmation, if/when the title of the form contains the ampersand symbol, it errors when the email is received by the end user. An enhancement can be made to enable the product to be able to send emails from Smartsheet without a character error.
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How do I score out a survey and have it populate in another column?
Hi everyone , I am attempting to create a scoring system for a survey based on this type of scoring below. These are the survey questions and it already built in a sheet. Thanks in advance for the support.
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Need to identify who responded in the survey
I have two sheets. Sheet A is the master list of the names while Sheet B is the list of the respondents of the survey form both containing the unique identifier code. I need to identify who has and has not yet responded to the Smartsheet form. Questions: Is there a way to automatically mark Sheet A when a person submits…
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Force ranking in a survey
Has anyone ever leveraged in a survey the ability to provide a list of options and have the survey user force rank the top 5? How would you set up the sheet/form to have them see the total list (15) and then force rank their top 5?
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Turning Excel Data from a Survey into a Dashboard
Good evening! Once again, I am leaning on the brilliance of this community to help me with an issue. My boss gave me the data provided below. Each question is different, with different answers. He wants me to put the data into a dashboard by tomorrow. Is there a simple way to do it? I've been trying to wrap my mind around…
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Creating a survey & collecting feedback for a list of submissions
I've created an intake form and sheet to collect project request submissions, and now need to create a way for the project committee (8 members) to score each submission using a simple 4 value Impact/Effort score that I'd like to present in a Survey Form so I can collect the data and consolidate for presentation on…
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Formula to reference sheet auto ticket # with survey form link so that ticket id# follows process
Hi! I was viewing How to Build a Ticket Intake Process That Actually Works - YouTube and at 9:45 minutes in, the presenter references a formula that will point to the ticket number on the intake sheet, connect it with the link to a survey, so that when the customer completes the survey and their info is input into the…
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Survey Options
If I send out a Smartsheet Survey link, will my respondents need to sign in to Smartsheet to complete the survey?
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How do I make a form properly link to an image on a dashboard?
I have a created the form and linked it to several photos on the dashboard but when I click on the photo, instead of the poll view popping up - the backend summary sheet pops up. The goal is to have employees click on the item they would like and then fill out the survey that asks them their size.
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Sharing Qualitative Survey Results in Viewable Format
Hi All, I am looking for a way to display qualitative survey results in an easy-to-read format. Here's some background. Someone created a survey with over 10 open-ended questions and asked over 10 people to respond. This resulted in receiving over 100 unique responses. Some of the responses are as short as 5 words, but…
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Community survey results (and what we’re doing with them)
Thank you all for giving us your feedback in the recent Smartsheet Community survey launched at the end of April! Here’s what we heard: The Good 🟢 You find the content on the Community valuable (we love to hear it) Most of you are coming to hang out here at least once a week You have your support-related questions answered…
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💭 Help Shape the Future of the Community Platform
Hi Smartsheet Community! 👋 I'm Arsineh, Sr. Community Manager and newest member of the Community team here at Smartsheet. I'm looking forward to getting to know you and learning from each of you as our team works to make the platform a more valuable resource and a more enjoyable experience to use. Your feedback and ideas…