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Merged: "Reply To" in Alerts and Update Requests to be sent to a non-licensed email
This discussion has been merged.
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New license model query
Our organisation uses Smartsheet on projects with our clients. The beauty of Smartsheet is (was) that we could collaborate on things with any number of people without the clients having to worry about additional license costs. We, as owners of the project (smartsheet) resources, have full paid licences. I need to clarify…
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On enterprise plan with SSO, can a non-member edit a specific shared sheet indefinitely?
We're on an annual enterprise plan & we have SSO enabled. I have shared a sheet (with edit access) to a person in our org domain, who is not currently a member. They edited the sheet, but they still don't show up anywhere as a visitor or a provisional member (I'm the sys admin so I can see all the users.) All the…
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What limitations will my organization's unlicenced collaborators have under the new user model?
I'm on the bussiness plan. We have 8 team leaders who are licensed users on the legacy model. Other people on the organization are collaborators who occasionally update task status and comment on rows. This updates are sometimes done through forms and sometimes directly on the grid view. We also have people from outside…
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Is there a way to restrict unlicensed users from getting the pop up for a trial license?
We are trying to find a way to restrict this trial license pop up. The user groups within our company are setup on the admin side as un-licensed. We also have our domain list set up in SysAdmin as well. Not sure if there is any way to restrict this pop up?
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New Comprehensive Solution - Mastering USM Released
Hello, We have just released a solution "Mastering USM" which was 6 months in development, it is available globally at no cost. Mastering USM is designed to provide a resource unmatched in depth and accuracy for managing the use of Smartsheet in all commercial (US, EU, AU) plans using the User Subscription Model (USM). The…
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Inquiry About Smartsheet Form Access for Former Employees
Dear Smartsheet Group, I hope this message finds you well. We are exploring the possibility of implementing a process where former employees can access a Smartsheet form via a shared link to request a QR code for returning company equipment. Before proceeding, we’d like to confirm whether this approach is compliant with…
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Is there a cost to add an external user to a sheet?
Is there a cost to share a sheet with Editor access to an external user, who is not part of our organization, if they already have a Smartsheet license?
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Trying to update a user's email address.
User email changed but when I try to remove and readd with correct address it adds the old one again. I've removed her several times and Smartsheet seems to remember the old email and won't allow me to add the new one.
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Smartsheet license
Hello, I heard that smartsheet will not allow access unless you have a license. Right now my company uses forms for our customers to fill out to request equipment. Our customers do not need a license to fill out the form or submit the request. Is this true? Will my customers have to have a license moving forward to fill…
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Show Sheet Owners whether the people they are sharing to are members, provisional members, or viewer
With the new changes to the licensing model for Smartsheet, there will be an impact from sheet admins/owners sharing their sheets to users who are not licensed. Unfortunately, the sheet owners have no way of knowing which of the collaborators are already licensed. I propose a feature where licensed users can see the…
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Allow provisioning of memberships through Okta groups
The license model allowed us to provision licenses through Okta groups which is a much more sustainable approach. The User Subscription Model removes this functionality and forces hours of manual work, continual upkeep, and adds significant challenges to monitoring licenses. Bring in the functionality from the license…
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Merged: Dynamic Contact lists - User groups to populate dropdown and/or forms to reference user lib…
This discussion has been merged.
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Allow New Users Under the New User Subscription Model to be set to Viewer
Currently when adding a new user - they are hard-coded as a Member. I have a client who knows the user will be only a Viewer and not have access to edit any sheets. She has to wait until the next day to go in and update the user to Viewer. This is really inefficient, and frustrating. They are busy and don't want to have to…
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System Admins to change user permissions across the board
Please allow system admins the ability to change user permissions for a person across the board. You are implementing a new pricing model and I cannot effectively audit my users because this basic feature is not available. For example. I have Unlicensed editors with their activity being 60+ days that need to be viewers. I…
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Unlicensed user name.
Hello Everyone, I have updated unlicensed user name who's part of our organization. I can see correct name in Admin / User Management however, in PMO tasks it' still showing old name and If I edit assignee I can only see old name, not the new name! I was hoping that as soon as I update name in Admin / User Management it…
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unlicensed user pending status
What difference does it make if an unlicensed user does not accept a Smartsheet invitation? We are using Resource Management and need to setup users as unlicensed users on the Core Smartsheet Product, but I am wondering what the repercussions are if they don't accept the invite and just remain in pending status. Since they…
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Preparing for New User Subscription Model
May I get my understanding clarified please? If someone is on the legacy Business Plan model with let say 15 paid licenses, but they share their sheets with 50 Editors (currently free collaborators (using same email domain)). When they renew they will need to renew at 65 Licenses? Is this correct? If, lets say 25 of those…
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Can Unlicensed Users Edit Reports
According to the [docs](https://help.smartsheet.com/learning-track/free-users#:~:text=Free%20users%20have%20the%20ability,own%20items%20without%20a%20license.) "Free users have the ability to view and/or edit the items they have been shared to". I would assume items would include reports, but, as unlicensed user, I can…
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How do I give access to unlicensed viewers in Dynamic View after Trial ends?
Hello, I am hoping to give viewing access to our customers using Dynamic View with restrictions to contact only viewing capabilities, but I'm running into two issues. I am unable to share the Dynamic View to anyone outside my organization despite having ownership of the report. How can I add users with view-only…