-
Is there a way to restrict unlicensed users from getting the pop up for a trial license?
We are trying to find a way to restrict this trial license pop up. The user groups within our company are setup on the admin side as un-licensed. We also have our domain list set up in SysAdmin as well. Not sure if there is any way to restrict this pop up?
-
New Comprehensive Solution - Mastering USM Released
Hello, We have just released a solution "Mastering USM" which was 6 months in development, it is available globally at no cost. Mastering USM is designed to provide a resource unmatched in depth and accuracy for managing the use of Smartsheet in all commercial (US, EU, AU) plans using the User Subscription Model (USM). The…
-
Inquiry About Smartsheet Form Access for Former Employees
Dear Smartsheet Group, I hope this message finds you well. We are exploring the possibility of implementing a process where former employees can access a Smartsheet form via a shared link to request a QR code for returning company equipment. Before proceeding, we’d like to confirm whether this approach is compliant with…
-
Is there a cost to add an external user to a sheet?
Is there a cost to share a sheet with Editor access to an external user, who is not part of our organization, if they already have a Smartsheet license?
-
Trying to update a user's email address.
User email changed but when I try to remove and readd with correct address it adds the old one again. I've removed her several times and Smartsheet seems to remember the old email and won't allow me to add the new one.
-
Smartsheet license
Hello, I heard that smartsheet will not allow access unless you have a license. Right now my company uses forms for our customers to fill out to request equipment. Our customers do not need a license to fill out the form or submit the request. Is this true? Will my customers have to have a license moving forward to fill…
-
Show Sheet Owners whether the people they are sharing to are licensed users
With the new changes to the licensing model for Smartsheet, there will be an impact from sheet admins/owners sharing their sheets to users who are not licensed. Unfortunately, the sheet owners have no way of knowing which of the collaborators are already licensed. I propose a feature where licensed users can see the…
-
Allow provisioning of memberships through Okta groups
The license model allowed us to provision licenses through Okta groups which is a much more sustainable approach. The User Subscription Model removes this functionality and forces hours of manual work, continual upkeep, and adds significant challenges to monitoring licenses. Bring in the functionality from the license…
-
Allow New Users Under the New User Subscription Model to be set to Viewer
Currently when adding a new user - they are hard-coded as a Member. I have a client who knows the user will be only a Viewer and not have access to edit any sheets. She has to wait until the next day to go in and update the user to Viewer. This is really inefficient, and frustrating. They are busy and don't want to have to…
-
System Admins to change user permissions across the board
Please allow system admins the ability to change user permissions for a person across the board. You are implementing a new pricing model and I cannot effectively audit my users because this basic feature is not available. For example. I have Unlicensed editors with their activity being 60+ days that need to be viewers. I…
-
Unlicensed user name.
Hello Everyone, I have updated unlicensed user name who's part of our organization. I can see correct name in Admin / User Management however, in PMO tasks it' still showing old name and If I edit assignee I can only see old name, not the new name! I was hoping that as soon as I update name in Admin / User Management it…
-
unlicensed user pending status
What difference does it make if an unlicensed user does not accept a Smartsheet invitation? We are using Resource Management and need to setup users as unlicensed users on the Core Smartsheet Product, but I am wondering what the repercussions are if they don't accept the invite and just remain in pending status. Since they…
-
Preparing for New User Subscription Model
May I get my understanding clarified please? If someone is on the legacy Business Plan model with let say 15 paid licenses, but they share their sheets with 50 Editors (currently free collaborators (using same email domain)). When they renew they will need to renew at 65 Licenses? Is this correct? If, lets say 25 of those…
-
Can Unlicensed Users Edit Reports
According to the [docs](https://help.smartsheet.com/learning-track/free-users#:~:text=Free%20users%20have%20the%20ability,own%20items%20without%20a%20license.) "Free users have the ability to view and/or edit the items they have been shared to". I would assume items would include reports, but, as unlicensed user, I can…
-
How do I give access to unlicensed viewers in Dynamic View after Trial ends?
Hello, I am hoping to give viewing access to our customers using Dynamic View with restrictions to contact only viewing capabilities, but I'm running into two issues. I am unable to share the Dynamic View to anyone outside my organization despite having ownership of the report. How can I add users with view-only…
-
Sharing Portal to Unlicensed Users
My company has a Smartsheet account that I am a licensed user under. I have created a portal that I would like to share with our non-licensed suppliers. The information is sensitive, so I selected the share option of "only available to users shared to this item". I added all the Supplier POCs to the shared list as viewers.…
-
Login defaulting to Apple ID login
I have a user that has a free account and when they log in to smartsheet via web browser and desktop app it defaults to Apple ID log in screen. He has a google account for his login and does not have an Apple ID account but cannot log in to any of the smartsheet workspaces. Can someone walk me through the steps to change…
-
Can Guest Users with Edit Privileges Apply a Filter to a Report
As of 2020 help indicated this was not possible. When I tried it today with a guest account that had editor permission I was unable to modify the filters in the report. Is there a way for a guest user to filter a report, even if only modifying an already applied filter. To make this more explicit I have a report with a…
-
Contact List Drop Down w/o Share
—I have sort of a database sheet with many columns. Depending on who you are i create a report that just displays the columns you care about. One of those columns is who requested the task (when filling out the smartsheet form). I want to add specific users from my list of users but do NOT want to share the underlying…
-
is there a way to set up notifications when a new user accepts your invite?
I'm setting up a bunch of new users and need to be able to add them to the correct Workspaces, can I set up notifications or email notifications when they accept the invite and successfully create credentials? Kate