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Smartsheet Basics

Ask questions about the core Smartsheet application: Sheets, Forms, Reports, Dashboards, and more.

Organisational Change Management
I'm a newbie and have signed on. I'm wanting to use smartsheet as proposed in the below youtube promotional video. Has anyone worked out how to do this, I assume we could locate templates etc. But it seems like you need to be an expert in Smartsheet or pay for somone to set it all up?…
Automations not working
Is anyone else experiencing any issues with automations not working that have been working?
Smartsheet - excess data usage
We have a large Smartsheet used in our warehouse that is on throughout the day. It automatically refreshes via a chrome browser extension every hour. It is the sole use of this computer, no other programs are run. The computer is generally on 24/7 but sometimes it does manage to switch itself off. The refresh needs to…
Something wrong with SmartSheet today?
Something is going on with my account. A user on the account has been told her seat type was downgraded to Viewer
Unable to access sheets
This discussion was created from comments split from: Can't access sheets.
Smartsheet Form File Uploads
Good Day Please can you assist me with the form as the form can only have one link for file uploads. Is there any workaround to create more than one link for file uploads on the form as the project I am busy creating needs for a file upload link after each question on the form. Kind Regards Anthony
Timeline settings not saving
I created a grid sheet with the following data - Project Name, Start Date, End Date, Project Status, % Complete, along with other columns. When clicking over to Timeline view, nothing is showing up. When clicking into Settings, the Start and End date are flipped. If I try to correct these and click Apply, I'm seeing this…
Is there a way to turn off these lines?
The gantt is looking too clutter for our liking. Is there a way to turn off the connectors lines to give a cleaner appearance for print outs?
Guest User with Admin access can't edit the sheet
I submitted a ticket, but thought I would ask here. I am having an issue with sheets that I own (our org is on a Business plan). For the last two years, we have been using the sheets without an issue - our admin and many Editors (all shown as Guest since they are outside of our organization) were able to edit the sheets…
Pop Out
Hi! How can i get an icon on each smartsheet that allows for a pop out? Some of my sheets contain this option and some dont. The icon looks like 2 arrows.

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Prepopulating Forms
I'd like to be able to enter a unique value in a form and have it prepopulate a few other areas of the form. For example, I'd like to enter an employee ID number in the FORM, and once entered the First and Last Name sections of the FORM would automatically populate with the correct information.
Conditional formatting for dropdown with multiple options and OR condition
Hi experts, I have a problem with a conditional formatting rule not performing as expected. I have a dropdown field called "Transit country", and multiple country options can be added from a list (not blurring out the actual options as I'm sure we're all aware of current travel concerns). I've used Contains as it's…
Set Default Value in Form that is NOT a Dropdown Value
Hi! I have a sheet that has two form that feed into it. This is to report on Closures due to Staffing, Weather, and Facilities. One team submits closures for Staffing and Weather, while another team only submits Facilities. When I created this set up I have it so the one team gets asked "Reason?" then they can select…

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