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Smartsheet Basics

Ask questions about the core Smartsheet application: Sheets, Forms, Reports, Dashboards, and more.

Slow save times and timeout error message
Numerous users are receiving this error when trying to save a sheet. They explain the sheet tries to save for approximately 30 seconds before it times out and they receive this error.
Holidays on Schedule
How do I add holidays into a schedule?
Moving/migrating existing Smartsheet data to EU
With our current Smartsheet accounts, which we use for multiple clients, data is stored in North America. Since we are based in the Netherlands and operate here, we want all data to be stored within the EU, in accordance with EU and GDPR regulations. This is also a requirement from one of our clients. In fact, one of our…
Cannot see hyperlinks in Board View
I need help with hyperlinking in Board view. I have a dropdown column that allows multiselect, but is not restricted. In Grid View, I have added some hyperlinks to this column instead of one of the dropdown options. In Grid View these are visible and work as expected. When I change to Board View, I cannot even see that…
Password Reset
Hello smartsheet community! I have a user who needs to reset his password but he can't remember his old password. When he requested a reset link, he received a message that his email doesn't exist as a user account but I know that it does. What are we to do?
Enhancement Request: Document Generator: Dynamically set the file name for generated PDF
Current function: The document Generator is awesome! The one downside is that you can not map a a field to be set as the pdf name. To have a custom name, you have to: Attach PDF to row, rename each pdf that was generated manually. Download the PDF(s), rename each file manually PDF Enhancement request: Add the ability to…
SORTING AND FILTERING DYNAMIC VIEW
Up until yesterday (11/3/25) I was able to click on the top of a column and sort my column. This worked for me yesterday morning but when I went in to work in the afternoon I was not able to sort columns anymore. Also it seems my filters are not working. I am not the admin for this sheet but the admin is saying nothing has…
Table view hyperlinks
I created a couple of new sheets in the Grid view and then switched to the Table view. In grid view, my hyperlink back to the Dashboard takes that particular sheet view and moves back to the Dashboard. In the Table view, the hyperlink opens up a new browser. Is there a way to fix this?
How to change ownership when the sheet owner is “Svc-Smartsheet” (service account)?
Does anyone know how to change ownership if the owner ship appears as “Svc-Smartsheet”, or who I should contact to get support?
Time Tracking
I'm new to SmartsSheet and don't see an obvious way to track time, and have it recorded against a task Personally not too fond of % complete - to often I've seen people say/think (legit or not) that they're 90% done, and the last 10% takes as long as the first 90% (or, unfortunately, more) People often think they're almost…

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Can automated emails from a sheet be forced to individual emails?
Smartsheet is currently combining my automated emails from multiple lines into a single email. Is there a way to force each line to get its own email? I have column placeholders in the subject and body of the message, but it always combines lines into a single email when the automations are triggered at the same time for…
No Support!
We have 4 users who have the basic Smartsheet account. I am aware there were changes recently, but do not understand the terminology or how it affects us. The employees use the bare basics of Smartsheet - update status of tasks, update their timesheet, or training matrix, or HSE tasks i.e. date, complete. As an SME and the…
Smartsheet Setting
In Smartsheet, we can publish a sheet with an open link for anyone to edit. However, this same setting for publishing a report with an open link for anyone to edit is disabled at our enterprise level. Do you know if there is a reasoning for this feature to be disabled for reports but not sheets? Thank you in advance for…

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