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A video series celebrating the vibrant voices of the Community.

How to get support on a Pro plan
After having been an advanced business account user for a long period I took a rest from Smartsheet and cancelled my account. Recently, I signed up again as a single Pro user, paying annually in advance, which ought to provide web-based ticketing support. Unfortunately, Smartsheet fails to recognise ownership of my account…
Poor support
After having been an advanced user of Smartsheet over several years I cancelled my subscription for a few months and then went back onto the Pro level on 11th Feb - paying $156 AUD for the year in advance. The Pro level includes: Unlimited free Viewers Gantt, table, board, and calendar viewView your projects, programs,…
A memorable year for the Smartsheet Community
Hello Smartsheet Community, I hope January has been an energizing and inspiring month for you so far. As we look forward to all the amazing open doors 2026 has for us, let’s take one last look back at 2025 to celebrate an incredible year of growth, connection, and achievement for the Community. 10 Years of Community & 20…
Why can’t I suddenly not edit any sheets in a shared workspace where we both are on a pro plan ?
I am unable to edit several sheets where I am either the owner or have Admin permissions. Both the sheet owner and I are on a Pro Plan, and I have confirmed that I am a licensed user. I have also verified my Admin permissions, checked for locked content, and ensured my browser and app are up to date. Despite these steps,…
January Question of the Month - Join the conversation and receive a badge
Happy 2026, Community. I am so happy to welcome a brand-new year with all of you. I hope you’ve had a wonderful holiday season and are feeling inspired to make 2026 one for the books! We closed 2025 with your creative holiday ideas, and honestly, I wish I could add them all to the calendar. Based on your responses, I think…
Where did support go?
So I have no idea what happened but having a business license apparently doesn't allow you to get any support from Smartsheet now? I can only use their broken AI Agent to create tickets that go nowhere? I opened a ticket 3 weeks ago that nobody has looked at or contacted me about and the AI will only allow me to open…
Introduction!
Hello all, I have been a Smartsheet Community Member for awhile now, but don't post a ton. However, I wanted to introduce myself and share a few of my accomplishments! I started my Smartsheet journey over 3 years ago (today I earned my 3 Year Anniversary badge in Smartsheet Community!) as an Administrative Coordinator at…
Helping people realize Smartsheet value 📈
Hi Community, At this year’s ENGAGE conference, many of you participated in an activity at our ‘Idea Labs’ aimed at understanding what keeps people in your organization from adopting Smartsheet. The major takeaway? Executives and team members are reluctant to embrace a new tool without first knowing what's in it for them.…
Multi-Category KPI Tracker - Engage Template Contest Win 2023
Hello Community Forum! I won the template contest last year with my Multi-Category KPI Tracker which I have since updated and added on to. I would be happy to help anyone who has questions or wants to know best practices when using this template set. We use it in our Manufacturing department, but are developing it for the…
How do I find my account representative/Update Contract Owner/Billing Contact?
How does one go about finding out who our account representative is? I also need to update our contract owner information as well as the billing contact information as both individuals no longer reside at the company. Thank you in advance!!

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Formulas for Calculating Time
I have decided to create a post that consolidates all of the different time based solutions that I have put together. Some of these solutions can be made more efficient or condensed into fewer but larger formulas. I am still going through these working on making them more efficient and tweaking them, but all of them have…
Work Breakdown Structure (WBS) - Column Formula Configuration
Hello Everyone, Recently myself and two fellow Smartsheet Sales Engineers, @Lea Gikas and @Dave Stanley got together to create a WBS solution powered by Column Formulas. We wanted to provide the resulting configuration to the community in case some may find it helpful in executing project management solutions, this…
Quick way to copy formulas across sheets I found
Problem: I had the need to copy a list of 26 formulas to 56 sheets maintaining the formulas for each sheet. to increase the data collection across the sheets. All sheets have the same column names. Smartsheet defaults to saving the end result, and doesn't offer the ability to just copy the formulas from one column in one…
For Every one want to have More color symbol for health Status column.
Dear Community Memebers, I saw many equations asking to have More color symbol for health Status column, so i added this post to be a simple reference to solve this issue and with your help and comments we can develop it to match the most of your wishes. the following screenshot shows the color reference you can use it in…
Daily Update Solution without the need to open the sheet, use Zapier, or similar
Hi everyone, Happy New Year! I hope you're well and safe! I've developed a way to use the newly released Record a date feature to update sheets with today's date automatically without the need to open it or similar. 1. Add a so-called helper column. (Date). We can call it Today Helper and add a date before the current day.…
Combine emails into a multiple-contact column / multi-contact column
Multiple-contact columns can be problematic to use in Smartsheet. Namely, they cannot be "put together" with a formula. There's many use cases where you need to build multiple contacts into a cell based on criteria/lookups, but there isn't a way to do that in native core Smartsheet. There is, however, a couple of methods…
INDEX and MATCH across two sheets: a detailed explanation
Hello everyone, would love some feedback on this tutorial. I was answering a user's question regarding INDEX and MATCH (thread post here), and thought it would be beneficial to share my example to the greater Smartsheet community of how to easily utilize INDEX and MATCH functions to reference cells from another sheet by…
Speedometer Chart: Core Product
I've noticed a few people asking for Speedometer Charts in Smartsheet, so I figured I would go ahead and publish this solution that I developed. It was some years ago, so there may be better ways and / or more efficient formulas, but this should at least help get everyone started… A few notes to kick things off… This…
Auto-Create Child Rows WITHOUT Bridge or API
This initial solution is based on form submissions being made and each form submission triggering the creation of a set of "template" child rows per submission WITHOUT the need for a 3rd party app, the premium add-on Bridge, or the API. So if your form submissions look like this: Your working sheet could look like this:…
Formula To Indicate A Task Is Ready Because Predecessors Are Complete [Solution]
I have seen many posts about people wanting the ability to indicate a particular task/row is ready to begin because all of the predecessors are complete (many of them archived). All of the proposed solutions had short comings (e.g. only works on rows with a single FS predecessor with no lag). Here is my full solution to…

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How to contact SmartSheet if an account is blocked?
One of our clients is getting an error when logging into Smartsheet: "Access to your account is blocked due to a billing issue. Please submit a ticket." -When we try to submit a ticket, it doesn't go through. -When we try to contact support from the website, it always asks us to sign in, which we can't do since the account…
April Question of the Month - Join the conversation and receive a badge
Happy April, Community! We loved last month’s question because it was suggested by YOU, and as expected your responses were phenomenal. We’ve carefully read through all of your insights, and want to thank you for taking the time to share them with us. Pro tip: Feedback is always welcomed. Beyond this month you can continue…
We want to hear from you: How are you using the Smartsheet connector for Claude?
Hello, The Smartsheet connector for Claude was recently released, and we'd love to hear how you're using it — whether you've made it part of your regular workflow or just kicked the tires once. Drop a comment below, or share a short video testimonial, with your experience. Specific use cases are especially helpful. Share…

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