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Can't find or add a user
Hi, for some reason user rhea.tarin@weststarbank.com is not on the user roles and reports or seat types and true-up lists. We tried to add her using both of her emails and it looks like she was an existing user, and we cannot add her back or find her. Would you please guide us on a solution. Thanks,
March Question of the Month - Join the conversation and receive a badge
March is here, everyone! For February, we asked you to celebrate your everyday life achievements, and you blew us away with the responses. Not only are our members life-long learners that challenge themselves at work, but they are also passionate about their hobbies and crafts, and make the world a better place for their…
HOW TO: Smartsheet form/sheet to Sharepoint List (Including Attachments) Integration
With the help of ChatGPT, I just finished creating a Power Automate workflow for a Facilities Work order request. A user fills out the form, the row is created, and the Power Automate workflow copies the Smartsheet row AND ATTACHMENTS into a Sharepoint list. Source Sheet: Here's my actual Power Automate Workflow: Since…
I need technical support
I have a Basic support plan, which is supposed to allow me to create a support case, but the Contact Support page (though it has a link to create a ticket) cyclically sends me to the AI bot that doesn't help. After an hour of frustrating back and forth, it just terminated the chat (though it said it was transferring me to…
Merging Community profiles
Hi @Genevieve P., Can you plrease assist me to merge my two Community profiles. One uses a shortened alias version of my email address and has most of my old discussion/idea threads. The other profile (this one) has my full name email address and now also has my product and sales certifications attached. I am hoping that I…
Smartsheet Professional Certification Badge Not Showing Next to My Name
I have recently earned the Smartsheet Professional Certification. However, I’ve noticed that whenever I post a question or participate in discussions in the Smartsheet Community, the badge displayed next to my name shows the Builder Certificate of Achievement instead of the Professional Certification. Could you please help…
Download folder contents with attachments in Smartsheet
I need assistance with downloading the contents of a folder in Smartsheet, including all attachments in the sheets. My company is ending its Smartsheet subscription, and I want to ensure I can save all relevant data and files. Please provide guidance or a solution for this process.
Engage 2026 - is this sign-up form legitimate?
I searched for info on Engage 2026, and didn't see anything that looked truly official from SmartSheet HQ, but I did stumble across a sign-up form: Personal Information - Engage 2026 User Conference On one hand, this is exciting because it would be geographically useful for my team, and it falls at a time of year when we…
Paid user locked out of projects for 2+ weeks with no support response - Vew only!
Hi everyone, I’m running into a pretty frustrating issue and wanted to see if anyone here has experienced the same thing or found a way around it. For the past two weeks, I haven’t been able to access or edit any of my projects. Every time I open my workspace, I get a message telling me to upgrade to a paid plan — but the…
smartsheet status help
I always receive this pop up when I am using any cross sheet referencing or dashboard. how to sort this out? Is there anything like trouble shooting in smartsheet as well. Please help.

Best Practice

Formulas for Calculating Time
I have decided to create a post that consolidates all of the different time based solutions that I have put together. Some of these solutions can be made more efficient or condensed into fewer but larger formulas. I am still going through these working on making them more efficient and tweaking them, but all of them have…
Work Breakdown Structure (WBS) - Column Formula Configuration
Hello Everyone, Recently myself and two fellow Smartsheet Sales Engineers, @Lea Gikas and @Dave Stanley got together to create a WBS solution powered by Column Formulas. We wanted to provide the resulting configuration to the community in case some may find it helpful in executing project management solutions, this…
Quick way to copy formulas across sheets I found
Problem: I had the need to copy a list of 26 formulas to 56 sheets maintaining the formulas for each sheet. to increase the data collection across the sheets. All sheets have the same column names. Smartsheet defaults to saving the end result, and doesn't offer the ability to just copy the formulas from one column in one…
Speedometer Chart: Core Product
I've noticed a few people asking for Speedometer Charts in Smartsheet, so I figured I would go ahead and publish this solution that I developed. It was some years ago, so there may be better ways and / or more efficient formulas, but this should at least help get everyone started… A few notes to kick things off… This…
Daily Update Solution without the need to open the sheet, use Zapier, or similar
Hi everyone, Happy New Year! I hope you're well and safe! I've developed a way to use the newly released Record a date feature to update sheets with today's date automatically without the need to open it or similar. 1. Add a so-called helper column. (Date). We can call it Today Helper and add a date before the current day.…
For Every one want to have More color symbol for health Status column.
Dear Community Memebers, I saw many equations asking to have More color symbol for health Status column, so i added this post to be a simple reference to solve this issue and with your help and comments we can develop it to match the most of your wishes. the following screenshot shows the color reference you can use it in…
Combine emails into a multiple-contact column / multi-contact column
Multiple-contact columns can be problematic to use in Smartsheet. Namely, they cannot be "put together" with a formula. There's many use cases where you need to build multiple contacts into a cell based on criteria/lookups, but there isn't a way to do that in native core Smartsheet. There is, however, a couple of methods…
INDEX and MATCH across two sheets: a detailed explanation
Hello everyone, would love some feedback on this tutorial. I was answering a user's question regarding INDEX and MATCH (thread post here), and thought it would be beneficial to share my example to the greater Smartsheet community of how to easily utilize INDEX and MATCH functions to reference cells from another sheet by…
Auto-Create Child Rows WITHOUT Bridge or API
This initial solution is based on form submissions being made and each form submission triggering the creation of a set of "template" child rows per submission WITHOUT the need for a 3rd party app, the premium add-on Bridge, or the API. So if your form submissions look like this: Your working sheet could look like this:…
Pre-Filled Forms Using URL Queries: Tips and Tricks
Using URL queries to pre—fill forms seems to be catching on a bit more lately. There are a lot of resources out there, but they can be kind of spread out, so I figured I would start a thread that has some of the lessons learned, tips, and tricks that I have discovered along the way. Tip #1 [info callout] The first one that…

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Recoginition of an amazing SmartSheet Champion
I would like to recognize @Paul Newcome who has been so helpful, patient and amazing with trying to help me with my issue with my Smartsheet. His true diligence on trying to help me find a solution was amazing and effortless. Thank you Paul!
Not able to register for Smartsheet Core Product Certification
Hello, I have been using Smartsheet since September 2024 and am planning to take the Core Product Certification. I have hands-on experience building forms, update requests, automations, trackers, and custom formulas. I am currently progressing through the Builder Certificate of Achievement (BCoA) learning path in…
Meet Cayla Davis, our April Member Spotlight! 🎉
Some people are natural community builders, and @Cayla Davis is one of them . Her energy around collaboration is contagious, and why she was inducted into the Community Champions this year. If you need a boost of inspiration, read her member spotlight and get to know her Smartsheet story. Cayla is a Global Technology…

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