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Smartsheet Basics

Ask questions about the core Smartsheet application: Sheets, Forms, Reports, Dashboards, and more.

How do I get in contact with smartsheet support?
Some one on my team recently changed a dashboard and I need to go back to a pervious version that was saved yesterday. How do I get in contact with smartsheet support to email them the activity log?
Smartsheet Performance Issue
By when the issue will be resolved?
How do I create a Folder under a Sheets
So I am new to Smart Sheets but need to know how I create a Folder under the sheets section as shown by someone who was managing this before? Please if possible reply to kirk@ship-sts.com since I am taking over this Smartsheet but allowing the current owner to transition before I update credentials.
Timeline View: conditional formatting turns everything gray?
When using the Group feature in Timeline View, I appreciate how each group is given its own color. However, I would like to use conditional formatting to color bars a different color when a condition is met. However, when testing this, every time I use any type of conditional formatting, it turns the entire timeline view…
How do I limit access to fields in a workflow update request?
Unable to find team members in search function to share a sheet with
I am trying to share a Sheet, can't find some people in the search function. Why not?
Automation Workflows
When using automated workflows, a random workflow is sending an email notifying "specific people" of the change to the row, when in fact the change was not related to that workflow. Essentially, team members are receiving multiple email notifications in error. Only one workflow should send the notification but a second…
Permissions not updating
I was given editing permissions this morning but when I open the sheet it still says I am View Only.
Automation Workflows - Grouped Email
Hello, I’m writing to request assistance regarding automation notification emails in Smartsheet. Issue: I have an automation set up to notify people when I need jobs scheduled. However, instead of sending a separate email for each job/row, Smartsheet combines multiple notifications into a single, grouped email. This makes…
indent for entire cell
Hi I'm trying to make indent for 78 groups, is there a way to make it in one click or I need to do it one by one. see image below, e.g., I want contioue up to B-78, and that takes a lot f time. Any suggestion?

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text to table "version" in Smartsheets
Hi all. Hoping this is pretty basic here. I had to do a find and replace on a few numbers in a Smartsheet grid which changed them to a different "format" (not sure if thats the right word) from the others. I've since ran a Vlookup on the column, and the converted numbers come up as no match. I believe this is the same…
Update Requests
Hi everyone, In my Supplier Complaint Tracker, we have a situation where it is one supplier, but 3 different non-conforming material complaints. I have those broken up into 3 rows but it is the same supplier. Is there a way to send an update request to one supplier for all 3 complaints at the same time? Thanks in advance,…
Row update request
I have been working with the Quality Techs to use the row request an update for outside suppliers. One the techs told me he sent a couple of requests, but they are not showing up on the request log for that row. I believe I was told that they should show up even if they are outside the company. Any ideas on why they would…

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