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Post Account Merging Issues
Hello, my name is Izati I'm from Malaysia. I'm sending this support ticket to request for a support session via phone call or video conference. Bit of background, my company has been using Smartsheet for quite some years. We received a an upgrade business package in July and on29th July, we has sign up for the migration…
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How can i view the Utilization report in terms of Actual and Available days instead of hours?
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Syncing project to Resource Manager shows one team member as New vs Confirmed
I have synced all projects to RM and all team members show as "confirmed" and their worklist transfers into RM. I have one team member that is being displayed as "new" and work will not show in RM. Any suggestions on how to fix this? Refer to picture. Thanks in advance
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How to make the value of “Duration” field be updated automatically when I change the assignees.
Hello SmartSheet Team, How to make the value of “Duration” field be updated automatically when I change the assignees. For example, there is one task effort is 8 person days, if I assign two members as the processors for this task, I suppose the “Duration” should be 4 person days automatically. But the value of “Duration”…
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Editing Start & End Date w/dependencies enabled
I have a worksheet with a Start & End and Project Settings set. I really need the durations and predecessors for the Gantt chart. However, I want my users, ELT, to work only from a report of Dynamic View and they need the ability to edit their dates as needed. According to the article below you can only edit the dates in…
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Assigned Resource
Hello My team utilizes smartsheets to assign resources for project within a set time duration. I'm looking for the best solution to determine how to view/flag overlapping resource assignments within the same date periods. Is there a way in the drop down menu in contacts to display if said individual(s) are already assigned…
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Reminders: How to set up reminder if cell DOESN'T change?
I want to set up reminders, and force and escalation, if a Status cell does not change after X days. Scenario: Someone fills out an intake form. The Status is "Not Started" by default at the time the Intake form is submitted. The team's SLA is 3 days to change the status to "Reviewed" or "In Progress." If they don't, I…
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Approving time entered in advance
*** EDIT THIS HAS BEEN CONFIRMED*** I'm relatively new to RM Timesheets. I wanted to confirm that you can't approve time entered in advance. As an example, someone has submitted her timesheet for this week, but has noticed she can only approve Monday and Tuesday. I'm assuming this is because the time hasn't passed yet?
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more than 1 resource assigned to a task
When there is more than 1 resource assigned to a task (Ex: 2 people) and change in RM the percentage of allocation of Resource number 1 , it automatically set the same percentage of allocation to the second ressource. How can we differenciate the specific allocation distinctively other than having to create a second liner…
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link between the completion percentage and the Resources availability
If I modifty the Percentage of completion to 100% in Smartsheet after the first week of a task that was originally planned for 2 weeks. will it increase the availability of the resources for the second week ? Is there a link between the completion percentage and the Resources availability. Can this be managed ?