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The Data Shuttles aren't processing on upload but I can run manually. Any ideas why?
I have about 100 Data Shuttle workflows which have been running as expected on upload for the past 6 months. On 11/13 all of sudden about 100 decided to stop running on upload. I can still manually run them. The offload workflows are working so that should trigger them to run.
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Multiple Automated Workflows Triggering for same item
Hi! I have helped design a Smartsheet that we are using to track requests. There are three scenarios that we need to capture, and each scenario has a slightly different workflow because certain approvals are or are not required along the way. I am running into an issue when the request is declined, all of my workflows are…
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Data Shuttle Offload--Where is the data ?
Hello- I have created an offload workflow in data shuttle-from one smartsheet to another, but once the workflow says complete I can not find the new rows. When I look in the sheet history of the target sheet it shows that an attachment was succesfully added. Does anyone have any experience with this issue?
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Data Shuttle Attachment Issues
As of Thursdays 11/14 I have had issues getting a data shuttle workflow to run on attachment. It has work flawlessly over the past 2 years but stopped working yesterday. Nothing has changed process wise on the user end. The only way to get the workflow to run is by adding the updated attachment upload to the sheet then…
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How do I embed an image in an automated notification
Hi all. Any guidance is much appreciated. We send an automated Request an approval notification once a row is added to our sheet. Our customers are not Smartsheet licensed users or connected users, and we do not want them interacting with our sheet. We would like to include an image, the same image for each request, in the…
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Dynamic View 'Save' button is GREY
I have 2 dynamic views created for the client - same source sheets. However, upon changing the 'Workstream Group', the SS 1 photo's 'SAVE' button is greyed but in the SS 2 photo, it is not. I wonder what could be the issue. You might notice that the PIF No. is the same on both snips. SS 1 Photo SS 2 Photo
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How to link parent between SS & Jira using connector?
Use case: Project created in SS using Epic, Task, Subtask (Parent, child, grandchild). Rows are indented to identify tasks and subtasks. Using Jira connector, data is pushed into Jira. Epic, tasks, and subtasks are created in Jira. Jira does not recognize the parent of a task or subtask. No parent is pushed back to SS…
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Calendar App Integration with MS Outlook
Hi Smartsheet community, Having issues on setting up access to a Smartsheet Calendar App in Outlook. Just a quick clarification that this is a different the same question as setting up a sheet Calendar View in Outlook (answer for that found here). After logging into calendar.smartsheet.com, I've enabled "Publish" for my…
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Can Data Shuttle avoid overwriting existing cells that meet a current criteria in Smartsheet?
I am uploading a status from another system. The other system may contain information not yet available in Smartsheet, but Smartsheet remains the most current version. If an item is marked as "Complete" in Smartsheet, I'd like it to remain "Complete" and not be overwritten by the Data Shuttle. I see there are filters for…
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"{Jira User ID} is not a valid user for the given JIRA Project" sync error - Connector
We have just had our first user leave the company who was an Assignee on a Smartsheet that has the Jira Connector, so I am learning a lesson. The hundreds of tickets he was an Assignee on are suddenly throwing the error listed in the subject. I have seen that the fix is to change the Connector to pull the Assignee Display…
